Customer Service Associate (Childcare)

IKEA; West Sacramento (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Generous paid time off

Employee discount

Healthcare benefits

CPR & First Aid training

Flexible hours

12 paid holidays

Job summary

IKEA in West Sacramento is seeking a Children’s Activity Area Associate to support our Småland play facility. You will help create a safe, welcoming space for kids while their caregivers shop, register children, supervise play, and assist with activities both inside and outside Småland.

The role offers 20–34 hours weekly, permanent status, and competitive pay of $18.50/hour. CPR/First Aid training is provided. You’ll join a diverse team focused on safety and a joyful customer experience.

Qualifications

• Experience in retail or childcare preferred.
• CPR and First Aid certification training provided.
• Physical Demands: Lifting and Carrying Occasionally (1-25lbs).

Responsibilities

• Contribute to creating a pleasant and safe environment for the children that visit our play facility.
• Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
• Participate in the planning and execution of children's activities both in and outside of Småland.
• Build meaningful and empathetic relationships with children and their caretakers.
• Strictly adhere to all IKEA play facility and safety & security policy and procedures.
• Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

Skills

Customer service

First Aid

CPR

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. As a Children's Activity Area Associate, you will:

• Contribute to creating a pleasant and safe environment for the children that visit our play facility.
• Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
• Participate in the planning and execution of children's activities both in and outside of Småland.
• Build meaningful and empathetic relationships with children and their caretakers.
• Strictly adhere to all IKEA play facility and safety & security policy and procedures.
• Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

JOB TYPE – Permanent

HOURS - 20-34 hours per week /Benefits Eligible

SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance

The pay rate for this role is $18.50/hour

The anticipated posting closing date is on or around 10/20/26

Qualifications

Requirements:

• Experience in retail or childcare preferred.
• CPR and First Aid certification training provided.

• Physical Demands: Lifting and Carrying Occasionally (1-25lbs).