Customer Service Associate - Automotive Finishes

The Sherwin-Williams Company; West Springfield (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Bonus eligibility

Health benefits

Generous time away from work

Job summary

The Sherwin-Williams Company is hiring a part-time Customer Service Associate at Automotive Branch #9122 in West Springfield, MA. The role involves delivering products from the branch, receiving and preparing orders, loading and unloading, and assisting customers in person and over the phone.

You will operate warehouse equipment, manage inventory, process sales transactions at the POS, and follow safety procedures.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted driver's license.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work all scheduled hours.

Responsibilities

• Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment (forklifts, pallet jacks, etc.).
• Assist customers in person and over the phone.
• Process sales transactions at the POS accurately.
• Communicate with supervisors and coworkers.
• Keep a clean, safe workspace and optimize space.
• Follow quality service standards and store procedures.
• Ensure stockroom is organized.
• Operate color retrieval and paint mixing equipment as needed.
• Assist with inventory control and cycles.
• Complete Monthly and Quarterly Safety Training.

Skills

Customer service

Load and unload

Inventory control

Safety compliance

Education

High School diploma or GED

Tools

Forklifts

Pallet jacks

Hand trucks

Job description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.

The individual selected for this role will be expected to work at Automotive Branch #9122 located at 47 Roanoke Ave., West Springfield, MA 01089.

This is a part-time position.

The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, military leave, and any leave required by federal, state, or local law.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete Monthly and Quarterly Safety Training

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver's license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

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