Customer Service Associate (7968)

The Wash Shop; Town of Montana (WI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with matching

Paid time off

Employee discount

FSA/HSA

Job summary

The Wash Shop in Wisconsin is seeking a Customer Service Associate to help maintain clean and functional car wash facilities. You will assist customers, guide vehicles into wash bays, and monitor equipment to ensure quality service.

This role involves outdoor work in varying weather, routine maintenance on equipment, cleaning duties, and accurate data entry into the system. Candidates should be detail-oriented, organized, and able to work efficiently as part of a team.

Qualifications

• Physical stamina and comfort working outdoors.
• Keen attention to detail.
• Strong organizational skills.

Responsibilities

• Wash and dry vehicles.
• Monitor the functionality of car wash machinery and equipment.
• Perform routine maintenance on car washing equipment as required.
• Pre-wash and rinse soiled vehicles to enhance cleaning efficacy.
• Maintain the car wash facility, including trash removal and debris management.
• Provide assistance to customers as needed.
• Direct and guide vehicles into designated car wash areas.
• Inspect vehicles to assess their condition and report any issues.
• Ensure adherence to company policies and procedures.

Skills

Physical stamina

Outdoor work

Attention to detail

Organizational skills

Job description

Customer Service Associate

Nature of Work:

As an important member of our team, you will be entrusted with the responsibility of maintaining the cleanliness and optimal functioning of vehicles at our car wash facilities. This role involves the use of specialized cleaning agents and equipment to ensure a pristine finish.

Essential Job Functions:

• Wash and dry vehicles
• Monitor the functionality of car wash machinery and equipment
• Perform routine maintenance on car washing equipment as required
• Pre-wash and rinse soiled vehicles to enhance cleaning efficacy
• Maintain the car wash facility, including trash removal and debris management
• Provide assistance to customers as needed
• Direct and guide vehicles into designated car wash areas
• Inspect vehicles to assess their condition and report any issues
• Ensure adherence to company policies and procedures

Knowledge, Skills, and Abilities:

• Physical stamina and comfort working outdoors
• Keen attention to detail
• Strong organizational skills

Scope of Position:

• This role reports directly to the Manager and involves no direct supervisory responsibilities. Daily assignments are provided by the Manager.

Working Conditions:

• This position entails working outdoors most of the time, with exposure to heavy equipment, slick surfaces, and varying temperatures.

Major Accountabilities:

• Timeliness and quality of service provided
• Accurate and timely data input into the computer system
• Prompt and courteous customer service
• Maintenance of a clean and safe work area
• Adherence to safe work habits
• Compliance with clean and proper uniform usage and good hygiene
• Effective employee relations

Work Location:

In-person at our car wash facility.

Your Benefits:

Health insurance, dental and vision
Ancillary Benefit Options
Flexible spending account/Health savings account
401(k) with matching
Paid time off/Sick time
Employee discount