Customer Service Associate - 100% Remote - Pittsburgh, PA

WesBanco Bank Inc.; Pittsburgh (Allegheny County); Remote; USD 30,000 - 45,000; Full time

Job summary

A regional bank is seeking a Customer Service Associate in Pittsburgh. This role involves providing exceptional customer support and resolving inquiries related to bank products. Candidates should have strong communication skills and the ability to multitask in a fast-paced environment. The position requires flexibility in working hours, including weekends and holidays.

Qualifications

• Willingness to provide top-tier customer service.
• Ability to resolve inquiries and recommend solutions.
• Strong communication skills for interacting with customers and staff.

Responsibilities

• Respond to and resolve customer requests related to bank products.
• Build and retain customer relationships.
• Collaborate with departments to improve customer experience.

Skills

Customer service orientation

Relationship building

Ownership of customer issues

Conflict resolution

Collaboration

Tools

Microsoft Office

Job description

This position works an alternate schedule: 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day).

The Customer Service Associate is a member of the WesBanco contact center, responsible for responding to and resolving customer requests related to bank products and services, as well as contacting potential customers. Provides professional and courteous customer support.

Customer Service Skills

• Willingness to provide a level of service that clearly differentiates us from our competitors.
• Able to build and retain customer relationships against competition.
• Accepts ownership of the customer request and follows it through to resolution.
• Able to identify customer concerns or needs, resolve the inquiry or recommend the best solution, expedite the correction or adjustment, and follow up to ensure resolution.
• Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

Interpersonal Skills

• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Possesses clear, concise, effective written and oral communication skills to effectively express thoughts, ideas, and concepts to bank employees and bank customers.
• Able to work under pressure.
• Able to be collaborative with co-workers and employees: a team player with a positive outlook.
• Able to maintain confidentiality.

Technical Requirements

• Ability to use a personal computer with experience using Microsoft Office products, web browsers, and operating systems.
• Ability to type with speed and accuracy.
• Able to operate standard office equipment, including phones, computers, and peripherals.

Other Requirements

• Strong organizational and prioritizing skills.
• Strong time management skills.
• Able to multi-task in a fast-paced environment.
• Willingness to work a flexible schedule, with frequent adjustments to hours, and able to work additional hours if needed.
• Ability to work outside of normal banking hours.
• Ability to work independently.

Physical Demands

This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.