Customer Service Associate - 100% Remote

WesBanco; Uniontown (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading bank in Uniontown, Ohio is seeking a dedicated customer service representative to resolve customer inquiries and enhance the customer experience. The role requires a high school diploma and at least one year of customer service experience. Ideal candidates will possess strong organizational and communication skills, with the opportunity for career advancement and a flexible schedule in a supportive environment.

Benefits

Career advancement opportunities

Flexible schedule

Supportive work environment

Qualifications

• Minimum of one year of customer service experience.
• Ability to work under pressure in a fast-paced environment.
• Proficient in using standard office equipment.

Responsibilities

• Respond to and resolve customer requests related to bank products.
• Provide professional customer support as the primary contact.
• Collaborate with departments to improve customer experiences.

Skills

Customer service experience

Organizational skills

Time management

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

• Opportunity for career advancement and growth within the organization
• Flexible schedule with potential for additional hours as needed
• Supportive and collaborative work environment
• Professional development through customer service and interpersonal skill enhancement
• Engage with a diverse range of customers and build lasting relationships

Responsibilities

• Respond to and resolve customer requests related to bank products and services
• Provide professional and courteous customer support, acting as the primary point of contact for customer inquiries
• Accept ownership of customer requests and follow through to resolution
• Collaborate with other departments to improve customer experiences and address issues
• Maintain confidentiality while managing customer interactions and documentation

Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required
• Ability to work under pressure and manage multiple tasks in a fast-paced environment
• Strong organizational, time management, and prioritization skills
• Proficient in using Microsoft Office products and standard office equipment

Preferred Qualifications

• Customer service experience within banking or financial institutions
• Previous contact center experience
• Previous sales experience
• Strong written and oral communication skills

#Banking #CustomerService #CareerGrowth #FlexibleSchedule #TeamPlayer

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