Customer Service Associate - 100% Remote

WesBanco; Fairmont (WV); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading financial services provider in Fairmont, West Virginia, is seeking a Customer Service Representative to enhance customer satisfaction and retention. The ideal candidate will have a high school diploma and experience in customer service, capable of working a flexible schedule. This role offers opportunities for career advancement and a supportive work environment.

Benefits

Flexible schedule

Professional development opportunities

Collaborative work environment

Qualifications

• Minimum of one year of customer service experience required.
• Ability to work a flexible schedule, including weekends and holidays.
• Proficient in using Microsoft Office products.

Responsibilities

• Respond to and resolve customer requests related to bank products and services.
• Build and retain customer relationships by providing exceptional service.
• Collaborate with other departments to improve customer experiences.

Skills

Customer service

Organizational skills

Time management

Microsoft Office proficiency

Education

High school diploma or GED

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:

• Opportunity for career advancement within the organization
• Flexible schedule with alternative hours including weekends
• Supportive and collaborative work environment
• Chance to make a significant impact on customer satisfaction and retention
• Professional development through interaction with various departments

What to Expect (Job Responsibilities):

• Respond to and resolve customer requests related to bank products and services
• Build and retain customer relationships by providing exceptional service
• Accept ownership of customer inquiries and ensure follow-up for resolution
• Collaborate with other departments to improve customer experiences
• Maintain confidentiality and professionalism in all interactions

What is Required (Qualifications):

• High school diploma or GED required
• Minimum of one year of customer service experience required
• Ability to work a flexible schedule, including weekends and holidays
• Proficient in using Microsoft Office products and standard office equipment
• Strong organizational and time management skills

How to Stand Out (Preferred Qualifications):

• Experience in a contact center environment
• Previous sales experience
• Customer service experience within a banking or financial institution

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