Customer Service Associate

Laundry-Capital-; Worcester (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Commuter benefits

Flexible scheduling

Tips

Job summary

Laundry Capital is seeking a Customer Service Associate for PM/Closing shifts and weekends at our Worcester location. You will help customers with laundry cards, machine selection, and purchases while ensuring a clean, safe, and friendly store environment.

You’ll operate the cash register, know product details, and assist with inventory and maintenance tasks. The role requires 8+ hour stand, overnight availability, and a flexible schedule.

Qualifications

• Stand for 8+ hours per shift.
• Able and willing to work overnight.
• Lift up to 35 pounds.
• Professional communication with customers and associates.
• Flexible (open) schedule preferred.

Responsibilities

• Assist customers with laundry cards, machine selection, and purchases.
• Operate cash register/point of sale accurately.
• Maintain knowledge of products and upsell items.
• Keep shelves stocked and notify management when supplies run low.
• Complete log books and communicate maintenance or safety issues.

Skills

Customer service

Retail

Communication

Teamwork

Tools

POS system

Job description

Customer Service Associate - PM/Closing Shift & Weekends.

Job Description:

Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store.

About Laundry Capital:

Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax.

Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, freestanding stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more.

Laundry Capital is recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States.

Essential Job Functions:

• Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise.
• Responsible for accurately utilizing the cash register or point of retail sale computer.
• Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items.
• Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low.
• Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift.
• Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.
• Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform.
• Follows all safe practices to prevent accidents and injuries to customers and employees.
• Understands responsibilities for emergency situations such as fires, floods and severe weather.
• Maintains a safe environment inside and outside of the store.
• Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.

Job Requirements:

• Must be able to stand for up to 8+ hours at a time for a shift.
• Able and willing to work overnight.
• Must be able to lift 35 pounds.
• Must be able to communicate with all customers and associates in a professional manner.
• Must be able to work well with others and remain calm in stressful situations.
• Previous experience in customer service or retail is preferred.
• Ability to resolve customer issues/complaints in a fashionable and timely manner.
• Ability to perform assigned tasks by management.
• Ability to work a flexible (open) schedule.

Starting Rate:

$16.00/hour.

90-Day Increase:

$0.50/hour if performance expectations are met.

Additional Earnings:

Productivity bonuses and tips.

Immediate staffing needs:

Overnight CSA coverage, particularly.

• Friday night into Saturday morning.
• Saturday night into Sunday morning.
• Sunday night into Monday morning.

• Closing-shift CSA coverage.

Join a Team That’s Changing an Industry.

Step into the future of laundry services.

As one of America’s largest retail laundromat operators, we’re not just doing laundry, we’re transforming the customer experience.

Since 1996, we’ve built modern 4,000+ sq ft “super store” laundromats designed with cutting-edge equipment, comfortable spaces, and a customer-first mindset that sets industry standards.

At Clean Rite, our people make the difference. We’re proud to build teams that deliver exceptional service while supporting the communities we serve.

Why Join Our Team?:

• Competitive hourly pay and earnings potential.
• Sales-based bonus opportunities.
• Tips from customers who appreciate great service.
• Multiple shifts and flexible scheduling.
• Employee discount and commuter benefits.
• Career growth with a fast-growing company.

If you're passionate about customer service and want to grow with a company that values its people, explore our opportunities and join the Clean Rite Crew today.