Customer Service Associate

Roses Discount Stor; Spring Hill (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

A major retail chain in Spring Hill is seeking a motivated Customer Service Associate to provide excellent customer service and assist with various store operations. Responsibilities include greeting customers, processing transactions, and maintaining store cleanliness. Candidates should have a high school diploma and preferably some experience in retail or customer service. This position requires the ability to lift up to 50 lbs and offers a flexible schedule including evenings and weekends.

Qualifications

• Prefer completion of high school or equivalent.
• Ability to follow directives and interpret retail operational documents.
• Prefer experience in retail or customer service.
• Ability to regularly lift up to 50 lbs.
• Must be able to stand and walk for extended periods.

Responsibilities

• Provide excellent customer service and engage customers positively.
• Assist in maintaining a clean and well-stocked store.
• Unload merchandise and transport to sales floor.
• Accurately handle customer transactions using the POS system.
• Ensure a safe shopping environment.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving

Education

High School diploma or equivalent

Job description

BIG LOTS 3346
2384 Commercial Way
Spring Hill, FL 34606, USA

About the Role

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

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Provides customer engagement in positive and approachable manner.

Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

ps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

Independently stocks shelves and recovers merchandise in the store.

Accurately handles customer funds and processes transactions using the POS system.

Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to demands of frequent walking, standing, sto, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Preferred Qualifications

Education: High School or better.

Experience: Less than 2 years – Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Desired Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause

Preferred Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.