Customer Service Associate

Roses Discount Stor; Clarksville (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading retail company is seeking a Customer Service Associate in Clarksville, TN. Your main responsibility will be to deliver excellent customer service by greeting customers, assisting with product selections, and processing transactions. You may also help unload trucks and stock shelves. The role requires a high school diploma and some retail experience. The company offers a dynamic work environment with a flexible schedule, including days, evenings, weekends, and holidays. Join a team committed to serving the community effectively.

Qualifications

• Prefer completion of high school or equivalent.
• Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.
• Ability to regularly lift up to 50lbs and meet physical demands.

Responsibilities

• Provides excellent customer service by greeting customers and assisting with merchandise selection.
• Completes transactions and answers customer questions regarding the store.
• Unloads trucks and organizes merchandise effectively.

Skills

Customer Focus

Developing Potential

Results Driven

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Job Knowledge and Relationship Management

Education

High school diploma or equivalent

Job description

BIG LOTS 3150
1041 S Riverside Dr
Clarksville, TN 37040, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

• Customer Focus
• Developing Potential
• Results Driven
• Strong Organizational Skills
• Communication Skills
• Problem Solving/Decision Making
• Job Knowledge and Relationship Management

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays
• Exposure to dust and extreme temperatures while unloading trailers
• Scheduled work hours may vary, to include evenings and weekends
• Occasional use of ladders required

Behavior and Motivation

• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.