Customer Service Associate

Marshall Retail Group; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to join their dynamic Field Team at a bustling airport location. This role emphasizes providing exceptional service to customers while ensuring a welcoming shopping environment. You will engage with customers, assist with inventory, and maintain store displays, all while contributing to a culture of innovation and growth. With a focus on career development and a variety of benefits, this position offers a chance to thrive in a fast-paced retail setting. If you are passionate about customer service and looking for a rewarding opportunity, this could be the perfect fit for you.

Benefits

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

Paid Parental Leave

401(k) with company match

Employee Discount

Qualifications

• 1+ year of retail sales or cash handling experience required.
• Excellent communication and people skills are essential.

Responsibilities

• Provide excellent customer service in a friendly manner.
• Assist with store upkeep and maintain displays.
• Handle inventory and merchandise replenishment.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma

Job description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.

Location: Orlando International Airport

Schedule: Weekend availability required

Pay: $15.00/hr.

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Handles each customer in a courteous and gracious manner
• Maximize sales by achieving add-on sales and recommendations
• Knowledge of the store’s stock; stock varies by store location
• Assists in the upkeep of the store by maintaining store displays and merchandising
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor
• Markdown merchandise as needed
• CSA’s may be designated as a Keyholder - Keyholders are assigned the responsibility of having keys to the store. They will be trained to close the store – they may not open the store
• Other duties may be assigned

Minimum Qualifications

• 1 year + retail sales and/or cash handling experience
• Excellent communication and people skills
• Ability to multitask and problem solve
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location
• Satisfactory Criminal Background Check and Drug Testing may be required depending upon location

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.