Customer Service Associate

Savers | Value Village; Norwood (MA); On-site; USD 23,419 - 24,686; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Team member discounts

401k plan with matching contributions

Employee Assistance Program

Job summary

Savers | Value Village is hiring Customer Service Associates in Norwood, MA. This role offers full-time and part-time positions where you will engage customers and assist with donations. The starting pay ranges from $17.00 to $17.92 based on your role. Employees enjoy comprehensive training, a generous benefits package including healthcare, paid time off, and retirement plans. Join a purpose-driven company that values community impact and employee growth.

Qualifications

• Must be able to create an awesome experience for customers and donors.
• Willingness to help customers with a variety of tasks.
• Ability to work in a team-oriented environment.

Responsibilities

• Engage with customers to provide excellent service.
• Assist with donations and store operations.
• Contribute to a meaningful and dynamic work environment.

Skills

Customer service skills

Team collaboration

Problem-solving

Job description

Description

Job Title: Customer Service Associate

Pay Range: Our starting pay ranges from $17.00 to $17.92 depending on job duty/position.

• $17.00 – Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft
• $17.26 – Clothing Sorter/Hanger, Hardware Sorter
• $17.51 – Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes
• $17.92 – Clothing Grader, Hardware Pricer, Material Handler

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre‑owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What You Can Expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What You Get

Comprehensive onboarding and training from day one. In‑house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Savers Benefits

• Geographic & job eligibility rules may apply
• Healthcare Plans – Comprehensive coverage (medical/dental/vision) at a reasonable cost
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
• Paid Time Off – Sick Pay, Vacation Pay (approximately 1‑2 weeks), 6 paid holidays plus 1 to 2 additional floating holidays
• Team member discounts – Up to 50% off store merchandise
• Flexible spending accounts – Use pre‑tax dollars for eligible health and day care expenses
• Employee Assistance Program (EAP) – A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work‑life balance
• Retirement Plan – A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Life insurance – Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

• Performance Merit Increases
• Savers is an E‑Verify employer
• Location: 560‑B Boston Providence Highway, Norwood, MA 02062