Customer Service, Associate

Global Blue group; Northern (KY); Híbrido; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Shift4 is seeking a Customer Service Associate for its Center Valley, PA office. This frontline role resolves inquiries about payments, POS hardware/software, and accounts across multiple channels, using knowledge bases and internal tools to deliver fast, clear support.

The position requires strong communication, technical curiosity, and the ability to multitask in a fast-paced environment, with flexible shifts supporting a 24/7/365 operations team.

Formación

• Stellar verbal and written communication skills.
• Strong technical curiosity and ability to navigate applications and systems.
• Problem-solving skills with the ability to explain technical concepts clearly.
• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
• Familiarity with payment processing or restaurant/hospitality technology is a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work varied shifts in a 24/7/365 support team.

Responsabilidades

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
• Educate users on self-service features and digital support tools.
• Document cases and follow up to ensure full resolution.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

Conocimientos

Verbal communication

Written communication

Technical curiosity

Problem-solving

Customer service experience

Payment processing familiarity

Multitasking

Shift flexibility

Knowledge of POS systems

Herramientas

CRM platforms

Ticketing systems

Knowledge bases

Descripción del empleo

## Customer Service, AssociateApply: Center Valley, PA Office: Full time: Posted 24 Days Ago: JR0000628Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. **Summary:**The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.**Responsibilities:*** Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.* Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.* Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.* Use internal systems, knowledge bases, and tools to provide fast and accurate support.* Educate users on self-service features and digital support tools.* Document cases and follow up to ensure full resolution.* Manage multiple communication channels (phone, email, chat, ticketing) efficiently.* Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.**Qualifications:*** Stellar verbal and written communication skills.* Strong technical curiosity and ability to navigate applications and systems.* Problem-solving skills with the ability to explain technical concepts clearly.* Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).* Familiarity with payment processing or restaurant/hospitality technology is a plus.* Ability to multitask and stay organized in a fast-paced environment.* Flexibility to work varied shifts in a 24/7/365 support team. *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*