Customer Service Associate

Wawa, Inc.; Mount Olive (IL); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education Assistance Program

Paid time off

Store discounts

Flexible schedules

Job summary

Wawa, Inc. is hiring a Customer Service Associate (CSA) to greet and serve customers with a friendly, helpful attitude. You’ll handle orders, prepare items, operate the register, and ensure shelves are stocked and inviting.

As a CSA, you’ll be part of a beloved brand that values people, doing the right thing, and brightening every day. The role offers flexible schedules, inclusive benefits, and opportunities to grow with a market-leading convenience retailer.

Qualifications

• For CSA roles, strong communication and customer service skills are essential.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Must be 16+ years old with reliable transportation.
• Comfortable working in a team environment.

Responsibilities

• Greet and engage with customers to meet needs quickly and courteously.
• Prepare food items and maintain clean, organized stations.
• Operate cash register, handle payments, and activate fuel/gift cards.
• Keep shelves stocked and stores clean, safe, and inviting.
• Follow policies and guidelines to ensure store operations run smoothly.
• Perform general housekeeping tasks such as cleaning and trash removal.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Job description

As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What you’ll do:

• Greet and engage with customers to ensure their needs are met both quickly and courteously.

• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized.

• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.

• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.

• Help keep our stores clean and safe by following all established policies, procedures, and guidelines.

• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs.

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoy working in a team environment.

The hourly range for this position is $17.25 - $21.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.