Customer Service Associate

Wawa, Inc.; Mount Laurel Township (NJ); On-site; USD 19,000 - 22,000; Full time

Job summary

Wawa, Inc. in Mt. Laurel, NJ is seeking a Customer Service Associate for a full-time, on-site role. You will operate the register, handle transactions, assist customers, and support store promotions to drive a positive experience.

Daily duties include preparing and serving food and beverages, keeping the store clean and safe, restocking shelves, and collaborating with team members to meet goals while upholding Wawa’s standards.

Qualifications

• Strong customer-facing skills with a focus on welcoming interactions.
• Experience in customer support and satisfaction.
• Professional phone etiquette and clear communication.
• Ability to work in a fast-paced retail or food service environment.
• Cash handling and basic point-of-sale operations.
• Reliable attendance and flexibility for varied shifts.
• Team-oriented with attention to cleanliness and safety.

Responsibilities

• Operate the register and handle transactions to ensure accuracy.
• Assist customers with inquiries and resolve issues to maintain satisfaction.
• Prepare and serve food and beverages as needed.
• Keep the store clean and safe, restock shelves, and maintain displays.
• Support store promotions and collaborate with team members to meet goals.

Skills

Customer service

Customer experience

Phone etiquette

Communication

POS operations

Cash handling

Team player

Attention to detail

Safety compliance

Education

High school diploma or equivalent

Tools

POS system

Job description

Company Description

Wawa, Inc. is a fast-growing convenience retail chain recognized as “America’s Favorite Convenience Store,” with locations across the Mid-Atlantic, Midwest, and Southeast. Stores offer fresh, built-to-order food, beverages, coffee, fuel services, and surcharge-free ATMs, serving customers all day, every day. Wawa is committed to creating a supportive environment where Associates can grow their careers through flexibility, encouragement, and development opportunities. Guided by a strong commitment to community, over 46,000 Associates engage in volunteering, charitable giving, and events that strengthen neighborhoods. Wawa also provides comprehensive benefits that support well-being, including an Employee Stock Ownership Plan, retirement plans, health coverage, paid time off, and various wellness and resource programs, subject to eligibility.

Role Description

The Customer Service Associate is a full-time, on-site role based in Mt. Laurel, NJ. This role is responsible for providing friendly, efficient service to customers, including operating the register, handling transactions, and assisting with inquiries. Daily tasks include preparing and serving food and beverages, maintaining a clean and safe store environment, and restocking shelves and displays. The Associate helps ensure a positive customer experience by following Wawa service standards, resolving concerns, and supporting store promotions. This position works closely with team members and store leadership to meet operational goals and uphold Wawa’s commitment to community and customer satisfaction.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on creating welcoming interactions.
• Experience in Customer Support and Customer Satisfaction, demonstrating the ability to resolve issues and maintain positive relationships.
• Professional Phone Etiquette and communication skills for handling calls and inquiries clearly and courteously.
• Ability to work in a fast-paced retail or food service environment, including cash handling and basic point-of-sale operations.
• Reliable attendance, flexibility to work varied shifts (including weekends and holidays), and capability to stand, walk, and lift moderate weights during shifts.
• Team-oriented mindset, attention to detail, and commitment to cleanliness, safety, and compliance with store policies.
• High school diploma or equivalent preferred; previous customer service or retail experience is a plus.