Customer Service Associate

Roses Discount Stor; Richlands (VA); On-site; USD 16,531 - 20,664; Part time

Job summary

A retail company is seeking a motivated Customer Service Associate to provide excellent service to customers, assist with merchandise selection, and process transactions. The role requires the ability to lift up to 50lbs, maintain a clean store, and work a flexible schedule including evenings and weekends. Ideal candidates will have prior experience in retail or similar environments, along with strong communication and organizational skills. Apply today to join a dynamic team dedicated to serving the community.

Qualifications

• Ability to regularly lift up to 50lbs and meet the physical demands of the job.
• Prior retail, hotel, restaurant, grocery, or drug store experience preferred.

Responsibilities

• Provide excellent customer service and assist customers with merchandise selection.
• Completely transactions accurately using the POS system.
• Help unloading trucks and stock merchandise on shelves.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High school diploma or equivalent

Job description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Prior experience in these environments, less than 2 years is acceptable.

Physical Requirements

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Preferred Skills

• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.
• Loyal: Shows firm and constant support to a cause.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Self-Starter: Inspired to perform without outside help.

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.