Customer Service Associate

Wegmans Food Markets; Massachusetts; On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

PTO

Overtime pay

Health benefits

401(k) match

Scholarship program

Wellness program

Job summary

Wegmans Food Markets is seeking a customer-focused Service Desk team member to greet shoppers, answer questions, and help resolve issues on the shop floor. You will engage customers with a warm, helpful attitude and assist them throughout their shopping experience.

The role emphasizes proactive service, attention to detail in bagging and product safety, and collaboration with store departments to ensure customers leave satisfied. Wegmans emphasizes competitive benefits and a people-first culture.

Qualifications

• Engage customers in friendly conversation and help with questions
• Partnership with departments to resolve issues and answer questions
• Deliver friendly, efficient service to ensure a positive checkout experience

Responsibilities

• Engage customers in friendly conversation while making eye contact and smiling
• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans
• Properly bag items to ensure products arrive in good condition
• Partner with departments to ensure questions are answered and problems are resolved

Skills

Customer service

Communication

Problem solving

Job description

At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you’ll guarantee each customer has a positive experience as they end their shopping trip at Wegmans!

What will I do?

• Engage customers in friendly conversation while making eye contact and smiling


• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans


• Properly bag items to ensure products arrive at their destination in the condition they left the store


• Partner with departments to ensure questions are answered and problems are resolved

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

• Paid time off (PTO) to help you balance your personal and work life


• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday


• Health care benefits that provide a high level of coverage at a low cost to you


• Retirement plan with a 401(k) match


• A generous scholarship program to help employees meet their educational goals


• LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

• Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.