Customer Service Associate

StickerGiant; Longmont (CO); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

401(k) plan

Professional development

Parental leave

Job summary

StickerGiant is an eCommerce business delivering custom stickers with a strong emphasis on customer service. The Customer Service Representative supports the sales cycle through order entry and basic account servicing, reporting to the Manager, Customer Service.

The role values initiative, problem solving, and effective communication. The position is full-time, hybrid, typically Monday–Friday (40 hours/week), with a compensation range of $20–$23 per hour and potential for an annual bonus.

Qualifications

• 1-2 years related experience or training; manufacturing environment preferred.
• Printing or packaging industry experience is a huge plus.
• Ability to read, analyze and interpret general business materials; write reports and correspondence.
• Able to sit, talk, and occasionally stand/walk during duties.

Responsibilities

• Speak with internal and external customers to collect information and product specifications.
• Receive purchase orders via email, fax, or phone; review and accept orders.
• Process new orders into the system with delivery or shipping requirements; notify plant personnel.
• Route supplies and materials to production and ensure smooth handoffs for orders.

Skills

Problem Solving

Initiative

Customer Focus

Conflict Management

Communication

Teamwork & Collaboration

Job description

Every Sticker Has a Story. StickerGiant is an eCommerce business that provides custom stickers and labels to enable our customers to tell their story. Our mission is to offer the fastest delivery, excellent customer service, and the highest quality product within the industry. We are guided by our values:

Customer Focus, Growth Mindset, Trust, and Accountability. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently, which allows our employees to see, experience, and take ownership of our shared success together.

The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal candidate will have excellent technology and communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus. This position reports to the Manager, Customer Service.

Responsibilities:

• Speaks directly with internal and external customers collecting customer information and product specifications.
• Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming.
• Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.
• Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
• Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through.
• Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.
• Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report.
• Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.

Key characteristics we are looking for:

• Problem Solving: Identifies and escalates problems in a timely manner; Gathers and communicates information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Initiative: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Customer Focus: Recognizes potential customer problems, escalates, and solicits help when needed; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Conflict Management: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Teamwork and Collaboration: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Qualifications and Experience:

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices.
• While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk.

POSITION SCHEDULE DETAILS:

• Full-time, salary exempt role
• Hybrid role
• Generally, Monday - Friday (40 hours/week)
• Flexibility to occasionally work outside of normal business hours based on business needs
• Compensation Range: $20 - $23 per hour
  • Additional Annual Bonus Potential

About Us

Every Sticker Has a Story. StickerGiant is an eCommerce business that provides custom stickers and labels to enable our customers to tell their story. Our mission is to offer the fastest delivery, excellent customer service, and the highest quality product within the industry. We are guided by our values: Customer Focus, Growth Mindset, Trust, and Accountability. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently, which allows our employees to see, experience, and take ownership of our shared success together.

Benefits Summary

BENEFITS & PERKS

• Flexible PTO
• Excellent Health, dental, vision offered at reduced rates. Options for PPO or High Deductible for health coverage.
• High-deductible health plan enrollees will receive an annual company contribution towards your HSA
• Life insurance and short-term disability insurance covered at 100%
• Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance
• Employee Assistance Program
• Paid Leave: Paid parental leave for employees who qualify for FMLA
• Excellent 401(k) retirement plan with generous company contribution (3.5% overall)
• Professional Development: We provide opportunities for attending conferences, obtaining and/or renewing certifications, and participating in workshops and will tailor-make your career development plan with you

We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the People+Culture team.