Customer Service Associate

royalbrassandhose; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Royal Brass and Hose in Knoxville, TN is seeking a Customer Service Representative to ensure accurate order processing and timely fulfillment. You will handle inquiries, provide product information, and support pricing and availability discussions.

You will enter orders by multiple methods, manage open and back-ordered items, process credits, and collaborate with warehouse teams to maintain inventory accuracy. Strong communication and multitasking will help you excel in a high-paced environment.

Qualifications

• Excellent customer service skills.
• Ability to work independently and safely.
• Basic computer knowledge required.
• Good typing skills.
• Data entry skills.
• Ability to multi-task.
• Detail oriented.
• Good decision-making ability.
• Good written and verbal skills.
• Ability to work in a fast-paced environment for long periods.
• Great team spirit.
• Able to work alone and self-motivated.
• Good math skills.
• High school diploma or GED.

Responsibilities

• Order entry – Includes but not limited to direct entry, fax, online orders
• Answer customer and territory/account managers phone calls
• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required
• Open order management – Review customer open orders daily
• Back-order fill management – Review, fulfill, print customer backorders daily
• Customer Credit - Process customer return authorizations and credits per company policy in a timely manner Dispatch – dispatch/invoice orders in a timely manner as required
• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.

Skills

Customer service

Independent work

Computer literacy

Typing

Data entry

Multitasking

Attention to detail

Decision making

Communication skills

Fast-paced work

Team player

Self-motivation

Math skills

Education

High school diploma or GED

Job description

Royal Brass and Hose

Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.

We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.

Job purpose:

The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Essential Job Functions:

• Order entry – Includes but not limited to direct entry, fax, online orders
• Answer customer and territory/account managers phone calls
• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required
• Open order management – Review customer open orders daily
• Back-order fill management – Review, fulfill, print customer backorders daily
• Customer Credit - Process customer return authorizations and credits per company policy in a timely manner Dispatch – dispatch/invoice orders in a timely manner as required
• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.

Qualifications:

• Excellent customer service skills
• Ability to work independently and safely
• Basic computer knowledge required
• Good typing skills
• Data entry skills
• Ability to multi-task
• Detail oriented
• Good decision-making ability
• Good written and verbal skills
• Ability to work in a fast-paced environment for long periods
• Great team spirit
• Able to work alone and self-motivated
• Good math skills
• High school diploma or GED