Customer Service Associate

Roses Discount Stor; Hillcrest Heights (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

Roses Discount Store is seeking a dedicated Customer Service Associate to greet customers, assist with merchandise selection, and complete transactions at the POS. You will also help unload trucks, stock shelves, and keep the store clean and organized to ensure a smooth shopping experience.

Candidates should have retail experience and the ability to lift up to 40 lbs regularly, with flexibility to work full-time or part-time including evenings and weekends. Equal opportunity employer.

Qualifications

• Education: Prefer completion of high school or equivalent.

Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Maintains a clean, well-stocked store for customers during shopping.
• Unloads merchandise from delivery trucks, organizes merchandise, and transports from stockroom to sales floor.
• Stocks shelves and recovers merchandise in the store.
• Handles customer funds and processes transactions using the POS system.

Skills

Customer Focus

Developing Potential

Results Driven

Organizational Skills

Communication Skills

Problem Solving

Relationship Management

Education

High School Diploma

Job description

Roses 555
Iverson Mall
3737 Branch Ave
Hillcrest Heights, MD 20748, USA

Description

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, including evenings and weekends.
• Occasional use of ladders is required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.