Customer Service Associate

Roses Discount Stor; Virginia Beach (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Roses Discount Stor in Virginia Beach, VA is seeking a Customer Service Associate to greet customers, help them select merchandise, and complete transactions at the POS. You will also unload trucks and stock shelves to keep the store tidy.

The role requires the ability to lift up to 40 lbs, stand for extended periods, and work a flexible schedule including evenings and weekends. Prior retail experience is a plus, and high school completion is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience in store, hotel, restaurant, grocery or drug store environments preferred.
• Ability to lift up to 40 lbs (up to 55 lbs occasionally) and stand for long periods.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Process transactions accurately using the POS system.
• Provide friendly, helpful service to shoppers at all times.
• Unload trucks and process freight as needed.
• Stock shelves and recover merchandise to maintain a neat storefront.
• Maintain store cleanliness and order throughout the shift.

Skills

Customer service

Communication skills

Team player

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Roses 538
853 Chimney Hill Center
Virginia Beach, VA 23452, USA

Description

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Behaviors

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.