Customer Service Associate

Roses Discount Stor; Gallipolis Township (OH); On-site; USD 27,000 - 32,000; Full time

Job summary

A national retail company in Gallipolis, OH, is looking for a Customer Service Associate to provide exceptional service while assisting customers with their needs. Key responsibilities include greeting customers, managing transactions, and maintaining store appearance. Applicants should have a high school diploma and preferred experience in retail or similar environments. This position requires physical stamina, flexibility in scheduling, and a commitment to customer satisfaction. Join us for a rewarding opportunity in a dynamic retail setting.

Qualifications

• Experience in retail, hotel, restaurant, grocery or drug store environments preferred.
• Ability to lift up to 50lbs and meet physical demands.
• Comfortable with a flexible schedule, including evenings and weekends.

Responsibilities

• Provide excellent customer service and engagement.
• Maintain a clean and well-stocked store.
• Handle customer transactions accurately.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High School diploma or equivalent

Job description

Location: BIG LOTS 3036, 400 Silver Bridge Plz, Gallipolis, OH 45631, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provide customer engagement in a positive and approachable manner.
• Assist in maintaining a clean, well-stocked store for customers during their shopping experience.
• Help in the unloading of merchandise from delivery trucks, organize merchandise, and transport merchandise from stockroom to sales floor.
• Independently stock shelves and recover merchandise in the store.
• Accurately handle customer funds and process transactions using the POS system.
• Remain constantly aware of customer activity to ensure a safe and secure shopping environment.
• Perform all other duties as assigned to maintain an effective and profitable store operation.

Position Requirements

Education: Prefer completion of high school or equivalent.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Qualifications

High School or better.
Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.