Customer Service Associate

Roses Discount Stor; Fort Oglethorpe (GA); On-site; USD 24,000 - 32,000; Full time

Job summary

Big Lots seeks motivated individuals to support our stores in Fort Oglethorpe, GA, providing essential products at great values to the community. The Customer Service Associate greets customers, helps with merchandise selection, completes transactions, and answers questions about store and products.

Responsibilities include unloading trucks, stocking shelves, ensuring a clean, organized store, and maintaining a safe shopping environment. Flexible schedule and past retail experience preferred.

Qualifications

• Provide excellent customer service to customers.
• Assist customers with selection of merchandise.
• Accurately handle customer funds at POS and process transactions.

Responsibilities

• Provide customer engagement in a positive and approachable manner.
• Maintain a clean, well-stocked store for customers.
• Assist unloading merchandise from trucks and stock shelves.
• Independently stock shelves and recover merchandise.
• Handle transactions accurately using the POS system.
• Maintain safety and security in the shopping environment.
• Perform other duties to support store operations.

Skills

Customer service

Cash handling

Retail experience

Education

High School diploma or equivalent

Job description

BIG LOTS 3320
558 Battlefield Pkwy
Fort Oglethorpe, GA 30742, USA

Description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Qualifications

Behaviors

Preferred

Loyal

Shows firm and constant support to a cause

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Experience

Preferred

Less than 2 years:

Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.