Customer Service Associate

Gorillacommerce; Connecticut; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a dedicated customer service representative to be the first point of contact for customers. In this remote role, you will manage inquiries and complaints through email and messaging platforms, ensuring customer satisfaction and loyalty. Your responsibilities will include processing orders, handling refunds, and maintaining feedback trackers. If you have experience with Amazon Seller Central and are proficient in Microsoft tools, this is a fantastic opportunity to contribute to a thriving team and make a significant impact in customer relations.

Qualifications

• 2-3 years' experience with Amazon Seller Central is essential.
• Familiarity with Walmart Seller Center and Shopify is a plus.

Responsibilities

• Handle customer communications across various platforms.
• Process refunds and returns efficiently on Amazon and Walmart.

Skills

Amazon Seller Central

Walmart Seller Center

Shopify

Excel

Microsoft Suite

Call Center Experience

Chat Experience

Tools

Outlook

Teams

Word

Job description

The Role
As a customer service representative, you will be the face of Gorilla Commerce and the first point of contact for our customers. You will handle inquiries and complaints via email, Amazon customer messaging and Walmart customer messaging, and provide solutions that exceed customer expectations. You will also help with order processing, product information, feedback collection, and issue resolution. You will work closely with other teams to ensure customer satisfaction and loyalty and contribute to the overall success of Gorilla Commerce.

What You’ll Do

• Handle customer communications across Outlook, Amazon messaging and Walmart messaging
• Efficiently process refunds and returns on Amazon, Walmart and Shopify
• Maintain feedback collection tracker
• Process Amazon MCF orders

Skills & Qualifications

• 2 to 3 years' experience with Amazon Seller Central
• Familiarity with Walmart Seller Center and Shopify
• Intermediate proficiency in Excel
• Competence in Microsoft suite, including Outlook, Teams, Excel, and Word
• Call Center and Chat experience a plus
• Ability to work Monday – Friday 8am – 12pm and Saturday and Sunday 6am – 2pm (Flexible options available)

This is a remote position