Customer Service Associate

Workstream; Concord (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401k with company match

Full medical and dental insurance

PTO

Flexible scheduling

Bonuses

Job summary

Bill’s Ace Hardware is hiring a Customer Service Associate in Concord, CA. You will assist in receiving, stocking, pricing, and maintaining merchandise presentation while upholding store cleanliness.

Responsibilities include greeting customers, solving problems, and providing personalized service. Benefits include 401k, medical/dental insurance, PTO, flexible scheduling, and potential bonuses.

Qualifications

• Applicant should have excellent customer service skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide a positive representation of Bill's Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a manager.
• Possess strong product knowledge and knowledge of store layout.
• Assist customers throughout the store with personalized service.

Job description

General Summary

The Customer Service Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide a positive representation of Bill's Ace Hardware].
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Communicate any Store Support Center issue to the Manager for follow up.
• Communicate any merchandising, cost control or sales idea to the Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Learning Opportunities

Working at a hardware store you can learn how to:

• Cut keys or rekey locks
• Cut glass
• Drive a forklift
• Mix paint
• Fill propane

Or generally learn about:

• Plumbing
• Electrical
• Gardening
• Barbecues/Grilling
• Power tools
• Customer service
• & so much more!

Physical Demands

Standing, walking, lifting (up to 25 lbs), climbing

Time Commitment Options - Full Time or Part Time Available!

Part Time Requires one of the following:

• Work both Saturday and Sunday – 16 hours OR
• Work (5) 4 hour weekday afternoon/evening shifts – 20 hours

Overtime is paid on more than 8 hours in a day

Location – We are hiring for both locations!

• Concord, CA – 4451 Clayton Rd
• Martinez, CA – 3610 Pacheco Blvd

Benefits

• 401k with company match
• Full medical and dental insurance
• Optional life insurance
• Accrued PTO
• Flexible scheduling
• Merit based pay increases and bonuses
• & more!

Notice to Applicant about this Employer

You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Bill’s Ace Hardware is a proud fourth-generation, locally owned business that has been serving the community since 1948. Every day, we open our doors with a simple mission: to help every customer the way you’d help your best friend, parent, or grandparent—with care, respect, and genuine service. If that sounds like a team you'd be proud to be part of, we welcome your application!