Customer Service Associate

Roses Discount Stor; Bennettsville (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Roses in Bennettsville is seeking a Customer Service Associate to greet customers, help them pick merchandise, and handle transactions at the register. You will also unload deliveries, stock shelves, and keep the store clean and organized.

Qualifications include a high school diploma or equivalent and retail experience preferred. Ability to lift up to 40 lbs and work flexible hours including weekends and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred in a fast-paced environment.
• Ability to lift up to 40 lbs (up to 55 lbs occasionally).

Responsibilities

• Greet customers and assist with product selection.
• Complete transactions accurately using the POS system.
• Answer questions about store and merchandise.
• Unload trucks and stock shelves as needed.
• Maintain a clean, well-stocked store and safe environment.

Skills

Customer service

Communication skills

Problem solving

Team player

Organizational skills

Relationship management

Job knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Behaviors

Team Player:

Works well as a member of a group

Enthusiastic:

Shows intense and eager enjoyment and interest

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter:

Inspired to perform without outside help

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.