Customer Service Associate

Variety Wholesalers, Inc.; Arkansas; On-site; USD 17,000 - 22,000; Full time

Job summary

Variety Wholesalers, Inc. is seeking a Roses/Roses Express Customer Service Associate to greet customers, help with merchandise selections, complete transactions, and answer questions about store items. The role also involves unloading trucks, processing freight, recovering merchandise, and stocking shelves.

Ideal candidates will have strong customer service skills, the ability to lift up to 40 lbs, and a flexible schedule including evenings or weekends. Retail or grocery experience is preferred.

Qualifications

• Prefer completion of high school or equivalent.
• Ability to follow directives and interpret operational documents.

Responsibilities

• Greet customers and engage with a positive, approachable manner.
• Assist customers with merchandise selection and complete transactions using the POS system.
• Maintain a clean, stocked store and organize merchandise on the sales floor.
• Unload trucks, process freight, and recover merchandise as needed.
• Ensure safety by staying aware of customer activity and store conditions.
• Perform other duties to support store operations.

Skills

Customer Focus

Developing Potential

Results Driven

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Job Knowledge and Relationship

Education

High school diploma or equivalent

Tools

POS System

Job description

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.

Occasional use of ladders required.