Customer Service Associate

Ollie's Bargain Outlet, Inc.; Alma (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

20% employee discount

Flexible Schedule

Career growth opportunities

Job summary

Ollie's Bargain Outlet, Inc. in Alma, Wisconsin is seeking a Customer Service Associate to provide excellent customer service and maintain store appearance. Responsibilities include greeting customers, operating the cash register, and supporting merchandise management.

The ideal candidate has a high school diploma and previous retail experience. A flexible schedule with availability on evenings, weekends, and holidays is required. Join us in creating a positive shopping experience for our valued customers!

Qualifications

• 6 months of prior retail experience preferred.
• Ability to work evenings, weekends, and holidays regularly.
• Positive attitude and willingness to engage with customers.

Responsibilities

• Greet customers and acknowledge their presence.
• Accurately operate the cash register and manage refunds.
• Support merchandise receiving, pricing, and store maintenance.

Skills

Customer engagement

Cash register operation

Teamwork

Knowledge of promotions

Education

High School diploma or equivalent

Job description

Overview

Join our team and live the Ollie-tude: Ollie’s Core Values

Core Values

• Be a team player — Associates are expected to be supportive and work together.
• Be caring — How do I treat others with courtesy, dignity, and respect?
• Be value obsessed — Live the “good stuff cheap” mindset.
• Be committed — Operate with grit, passion, tenacity, and action.
• Be growing — How do we get better every day?
• Be real — Associates should be honest, transparent, genuine, trustworthy, and sincere.

Associate Benefits

• 20% employee discount
• Flexible Schedule
• Strong career growth & talent development culture.

Role and Responsibilities

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie’s Army proficiency.

Primary Responsibilities

• Greet and acknowledge every customer with Ollie’s "Yes I Care, Yes I Can" approach to build long term customer loyalty.
• Accurately and efficiently operate the cash register, approve refunds for other associates, and assist with training new Associates.
• Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales.
• Support Ollie’s Army and other donation programs year-round.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Maintain the store appearance and complete additional responsibilities as assigned.

Qualifications

• High School diploma or equivalent preferred
• 6 months of prior retail experience preferred
• Ability to work evenings, weekends, and holidays on a regular basis
• A positive attitude and team player who wants to engage and serve customers

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.