Customer Service Assistant Over 18

Tenpin Ltd; New Jersey; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free bowling for family and friends

Free meals during shifts

Life assurance (2x annual salary)

Long service awards

Employee Assistance Programme

Free counselling

On the Spot Rewards

Recommend a Friend

Job summary

Tenpin Ltd. in New Jersey is hiring a Customer Service Assistant to deliver a warm, professional guest experience. You will handle reception bookings, greet guests, answer questions, spot sales opportunities, and help run events in a lively family entertainment center.

The role requires a proactive, friendly attitude with strong communication skills, and a willingness to work evenings and weekends to support busy periods.

Qualifications

• Experience in fast-paced customer service environments.
• Excellent communication and problem-solving abilities.
• Fully flexible including evenings and weekends.

Responsibilities

• Manage reception bookings and enquiries.
• Address customer queries and identify sales opportunities.
• Host events and maintain a welcoming atmosphere.
• Prepare food and drinks and ensure cleanliness.
• Support team with smooth daily operations.

Skills

Customer service

Communication skills

Flexibility

Team player

Attention to detail

Proactive

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Looking for career development?

Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.