Customer Service Assistant (CSA)-$22

Gate Gourmet; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Gate Gourmet in San Antonio, Texas is seeking a Customer Service Assistant to support aircraft catering operations. You will load equipment onto trucks, guide the Customer Service Representative to aircraft, and move equipment from the truck to the aircraft galley.

The role requires safety awareness, ability to work outdoors in all weather, and a willingness to lift up to 50 pounds. Work hours may include weekends and holidays, with overtime as needed.

Qualifications

• High School Diploma or GED is preferred.
• Up to one year of related experience preferred.
• Must have a valid U.S. driver's license.

Responsibilities

• Load equipment onto trucks.
• Guide CSR to aircraft.
• Move equipment from truck to aircraft galley.
• Perform quality checks on assigned flights.
• Adhere to safety regulations and customer guidelines.

Skills

Communication

Reading/Writing

Teamwork

Safety awareness

Driver's license

Education

High School Diploma or GED

Tools

Driver's license

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Job Summary:

A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley.

Main Duties and Responsibilities:

• Assists Customer Service Representative (CSR) in catering aircraft
• Guides Customer Service Representative (CSR) to aircraft safely and accurately
• Quality checks on all assigned flights
• Adds or subtract meals for assigned flights
• All activities must be accomplished according to customer guidelines and while adhering to safety regulations
• Follows directions
• Works as a member of a team
• May be required to complete pre-trip truck inspection as directed
• Additional duties may be assigned as deemed necessary by management

Qualifications Education:

High School Diploma or GED preferred

Work Experience:

Up to one-year experience preferred

Technical Skills:

(Certification, Licenses and Registration) Current U.S. driver's license

Language / Communication Skills:

Must be able to read and write to complete required forms Communicate effectively with supervisors and co-workers

Requirements of the Job:

• Work assigned schedule which may vary and could include weekends and holidays
• Works overtime when required
• Arrives to work on‑time
• Must comply with Company Policies
• Completes paperwork and related administrative duties
• Must be 18 years of age

Work Environment:

• Will be exposed to extreme temperature changes and noise
• Majority of duties performed outside in all weather conditions
• Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shift
• Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours
• Must be able to work at heights up to 25 feet or more depending upon aircraft

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.

We treat each other with respect and we act with integrity.

We communicate and keep each other informed.

We put our heads together to problem solve and deliver excellence as a team.

We have passion for our work and we pay attention to the little details.

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes.

We do what we say we will do, when we say we are going to do it.

We care about our coworkers, always taking an opportunity to make someone’s day better.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Drug-Free Workplace

Fla. Stat. § 440.102. (3)(a) One time only, before testing, the employer shall give all employees and job applicants for employment a written policy statement. (10)(c) An employer shall include notice of drug testing on vacancy announcements for positions for which drug testing is required. A notice of the employer’s drug‑testing policy must also be posted in an appropriate and conspicuous location on the employer’s premises, and copies of the policy must be made available for inspection by the employees or job applicants of the employer during regular business hours in the employer’s personnel office or other suitable locations.

gategroup is the global leader in airline catering, retail‑on‑board and hospitality products and services.

gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions.

Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing.

Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.