Customer Service Assistant

Georgetown University; Washington (District of Columbia); On-site; USD 25,182 - 37,649; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings

Tuition assistance

Work‑life balance benefits

Employee discounts

Job summary

Georgetown University is seeking a Customer Service Assistant to be part of the Law Center Copy & Mail team. This role serves as the first point of contact for faculty, staff, and students, assisting with printing, mailing, and courier services while operating high-process copiers and finishing devices.

The ideal candidate should have a High School Diploma, strong customer service skills, and experience with copy machines. Benefits include medical, dental, vision insurance, and tuition assistance.

Qualifications

• High School Diploma required.
• Strong customer service skills required.
• Experience with high-volume copy machines and mail services essential.

Responsibilities

• Act as the first contact for printing and mailing support.
• Operate high-volume copiers and other finishing devices.
• Provide troubleshooting for copy and mail services.

Skills

Customer service skills

Working knowledge of Microsoft Office

Knowledge of Adobe

Education

High School Diploma

Tools

High‑volume copy machines

Postage metering equipment

Finishing devices

Job description

Job Title: Customer Service Assistant

Job Overview

Serves as an integral part of the Law Center Copy & Mail team, assisting with all aspects of the campus's mail and copying needs. This position is the first point of contact for faculty, staff, and students in need of assistance with printing, mailing, courier, and overnight carrier services, providing top‑notch copy and mail services and any relevant troubleshooting. The role is responsible for operating high‑volume copiers, booklet makers, scanners, a mail meter, and other finishing devices.

Responsibilities

• First point of contact for faculty, staff, and students needing printing and mailing support
• Operate and maintain high‑volume copiers, booklet makers, scanners, and mail meters
• Provide copy and mail services and troubleshoot issues
• Interact with a wide variety of constituents including Law Center faculty, administrators, staff, and students

Qualifications

• High School Diploma required
• Strong customer service skills
• Working knowledge of Microsoft Office and Adobe
• Experience with high‑volume copy machines and postage metering equipment
• Experience with a variety of post‑production finishing devices

Work Mode Designation

On‑Campus

Pay Range

$18.28 - $27.33 per hour

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

• Medical, dental, vision, disability, and life insurance
• Retirement savings
• Tuition assistance
• Work‑life balance benefits
• Employee discountsArray of voluntary insurance options