Customer Service Assistant

Talentoma; South Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma is seeking a Customer Service Assistant to provide administrative support for customer inquiries in a fully remote role. The position supports the customer service team and ensures customers receive accurate information while keeping requests organized.

The role requires a 40-hour weekly commitment and collaboration with support colleagues. Responsibilities include handling inquiries via email and phone, using Zendesk/Talkdesk/Salesforce, and maintaining thorough ticket notes and

Qualifications

• High school diploma or equivalent.
• No experience required; related customer service or administrative support experience preferred.
• Willingness to learn the CRM, support platform, and phone system; follow step-by-step instructions.

Responsibilities

• Monitor incoming customer questions through shared email inboxes and a Support platform such as Zendesk, sorting service tickets by type and urgency.
• Receive and route customer calls through a Contact-center phone system such as Talkdesk, noting reason for contact and follow-up.
• Check customer information against existing account details in Salesforce, noting missing information before responding.
• Look up approved product or service information, order status, and standard service steps to answer routine inquiries.
• Enter concise ticket notes describing the question, information checked, response provided, and next action.

Skills

Clear email writing

Ticket notes writing

Communication skills

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Zendesk

Talkdesk

Salesforce

Job description

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

A customer question arrives, gets checked, answered, recorded, and closed with clear notes. The Customer Service Assistant provides administrative support throughout that process, helping customers receive accurate information while keeping requests organized for the support team. This position sits within customer service, works under a customer service team lead, and collaborates with customers and support colleagues on routine inquiries and unresolved requests. This temporary position is fully remote, offering work from home in South Carolina, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Monitor incoming customer questions through shared email inboxes and a Support platform such as Zendesk, sorting service tickets by request type and urgency.
• Receive and route customer calls through a Contact-center phone system such as Talkdesk, recording the reason for contact and any requested follow-up.
• Check customer-provided information against existing account details in a CRM such as Salesforce, noting missing information before preparing a response for the customer.
• Look up approved product or service information, order status, and standard service steps to help prepare clear answers to routine customer inquiries.
• Enter concise ticket notes describing the customer's question, information checked, response provided, and next action so colleagues can continue without repeating completed steps.
• Send approved responses and routine updates, checking that wording is understandable and that the answer addresses the customer's original question before sending.
• Organize pending requests and follow up when an expected update is missing, contacting the assigned support colleague and keeping the customer informed.
• Escalate complaints, conflicting account information, or questions outside approved guidance to the customer service team lead, including relevant notes and prior actions.
• Confirm that outstanding questions have been addressed before closing tickets, and flag repeated questions or unclear reference material for the support team's review.
• Maintain quality through accurate information, timely turnaround, complete notes, and consistent follow-up; review feedback with the team lead and correct errors promptly.

Qualifications:

• High school diploma or equivalent.
• No experience required; related customer service or administrative support experience preferred, including experience gained through volunteer activities or school-based responsibilities.
• Familiarity with routine customer inquiries, order tracking, and the difference between providing approved information and referring an unresolved issue to a colleague.
• Willingness to learn the CRM, support platform, and phone system described above, following step-by-step instructions and asking questions when guidance is unclear.
• Ability to write clear emails and ticket notes and communicate courteously with customers and colleagues over the phone.
• Reliable computer, high-speed internet, and a quiet private workspace suitable for handling customer conversations without interruptions.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home with desk-based responsibilities and ongoing connection to the customer service team.
• Structured onboarding and guided training on the named systems, approved responses, ticket notes, and routine escalation steps.
• Regular check-ins with the team lead to review questions, discuss feedback, and clarify priorities.
• Build practical skills in customer correspondence, order tracking, service ticket administration, and accurate customer information updates.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.