Customer Service Assistant

Tri-Pac Inc.; South Bend (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant to act as the liaison between customers and production. This role involves managing customer orders, ensuring timely product scheduling, and requires strong communication and multi-tasking skills. The ideal candidate will have a high school diploma, with experience in Excel and SAP being highly valued.

Benefits

Competitive Salary/ Pay & Packages

Unlimited PTO (for salaried employees)

Insurance

401K

Life Insurance

Disability (Long term/ Short term)

Continuous Training

Education Assistance

Qualifications

• High School diploma required.
• Experience in Excel and Microsoft Office; SAP experience is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Ensure components and chemicals are available for scheduling.
• Collaborate with teams to release finished goods and Batch Packets.
• Assist in entering SAP orders and ensuring accuracy.

Skills

Attention to detail

Multi-tasking

Great written communication

Great verbal communication

Flexibility

Education

High School diploma or equivalent

Tools

Excel

Microsoft Office

SAP

Job description

2 weeks ago Be among the first 25 applicants

The Customer Service Assistant is the friendly face of Tri-Pac interfacing between our customers and the Production Department. He/she builds a solid relationship with the customer, ensuring open communication and establishing a solid foundation of trust. The Customer Service Assistant works closely with Tri-Pac’s Production Department to ensure products are scheduled for production keeping in mind the customer’s due date, product verification & release, run rates and staffing. Attention to detail and multi-tasking are skills that are imperative to ensure smooth production, as well as a flexible can-do attitude.

Responsibilities

• Responsible for ensuring components and chemicals are available for scheduling “greening”.
• Work with the Purchasing, Quality & Compounding Teams to ensure components and chemicals arrive as scheduled and are released prior to scheduled production.
• Follow up with the procurement and logistics coordinator team regarding components and chemicals ETA.
• Work with shipping team to schedule shipment.
• Collaborate with the Production and Quality Teams to release finished goods and Batch Packets prior to shipment.
• Close all production orders when complete.
• Run De-stage and Scrap reports for customer owned components.
• Assist in entering SAP orders and creating production orders when required.
• Follow up SAP transactions for accuracy.
• Release production orders to the line.
• Report on allocation.
• Review stock locations and bring up respective team members.
• Scanning, filing of customers POs.
• Fill out traveler as needed.
• Assist in other inter-department activities as required.
  
  

Education and/or Experience

• High School diploma or equivalent required
• Experience in Excel and Microsoft Office SAP a plus
• Great written and verbal communication skills
  
  

Benefits

Competitive Salary/ Pay & Packages, Unlimited PTO (for salaried employees), Insurance, 401K, Life Insurance, Disability (Long term/ Short term) and Continuous Training. Tri-Pac, Inc. recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

Empowering Your Potential, Shaping Our Future Together

Thank you for your interest and consideration of a career with Tri-Pac, Inc.

www.tri-pac.us

Tri-Pac, Inc. is an Equal Employment Opportunity / Affirmative Action Employer

To Staffing & Recruitment Agencies: Our Company does not accept unsolicited CV's or applications from agencies. We are not responsible for any fees related to unsolicited CV's or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Warehousing

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