Customer Service Assistant

WakeMed; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Wake County is seeking a Customer Service Assistant. This role involves assisting patients with insurance and billing inquiries, managing payments, and ensuring efficient call center operations. Candidates should have strong communication skills and a high school diploma, with preference given to those with an associate's degree and experience in healthcare.

Qualifications

• 2 years of related position experience in healthcare preferred.

Responsibilities

• Assist patients with insurance and billing questions.
• Perform functions associated with a customer service call center.
• Maintain average call wait time and daily call volume.

Skills

Customer Service

Communication

Education

High School Diploma

Associate's Degree in Business Administration

Job description

Join to apply for the Customer Service Assistant role at WakeMed

Overview

The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center, including but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. The role also involves maintaining the requested average call wait time and projected daily call volume.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Education

High School Diploma or Equivalent Required; Associate's Degree in Business Administration Preferred.

Experience

2 Years of related position experience in healthcare is preferred.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care