Customer Service Assistant

NATIONAL ENTERTAINMENT NETWORK LLC; Louisville (CO); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading entertainment company in Louisville, Colorado is offering a part-time remote role focused on customer service. The position includes handling customer requests, creating work orders, and generating reports. Candidates should have a high school diploma or GED, and possess strong telephone and organizational skills. This role requires a pleasant attitude and the ability to work weekends as needed. The pay rate ranges from $15 to $17 per hour.

Qualifications

• High school diploma or GED required.
• Some office/administrative experience preferred.
• Ability to handle customer complaints with a pleasant attitude.

Responsibilities

• Handle incoming customer requests via phone and email.
• Create work orders and troubleshoot customer issues.
• Compile and generate weekly reports.

Skills

Customer service

Telephone skills

Critical thinking

Organizational skills

Education

High school diploma or GED

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Part time - weekend hours 10 - 20 hours per week
Remote work available

At National Entertainment Network, we are serious about Fun!

Come enjoy work with the premier coast-to-coast amusement vending/entertainment kiosk operator in the nation. Sugarloaf has proudly defined front-end retail, restaurant and grocery family entertainment with over 50,000 machines in more than 15,000 locations across the country. If you want to be part of a team where diversity is the future and employees are valued, appreciated and included come join us as we strive for a better tomorrow…Together! We're happy you're here!

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Primary responsibility is to be the main contact for the NEN Service Line by professionally handling incoming requests from customers, including:
• Answering customer service phone line and creating work orders in an internal system
• Listening to voice mail and email messages and creating work orders
• Troubleshooting and seeking solutions to problems related to customer questions and concerns, including machine service issues
• Determining next steps for resolution based on established guidelines
• Using logistical data to assist operations team with the lowest cost and at highest service level approach for resolution of the issue/request
• Sending daily logs toappropriate departments for final resolution
• Ensuring the issues are resolved promptly and thoroughly, including any necessary follow-up with other departments
• Assist with placement and shipment of orders, refunds, and or exchanges
• Responsible for compiling and generating weekly reports
• Performs other general office duties as directed
• Regular, reliable attendance required

QUALIFICATIONS

• High school diploma or general education degree (GED) required, post-secondary education a plus
• Some office/administrative experience preferred
• Ability to handle customer complaints with a pleasant, patient, and friendly attitude
• Willingness to work a flexible schedule and occasionally work weekend and overtime when needed
• Strong telephone skills: Articulate, customer-focused and demonstrated proper telephone etiquette
• Strong proficiency in using a computer and computer applications including creating/editing Word documents and Excel spreadsheets, conducting researching using the internet, using templates, and using Outlook (email/calendar functions)
• Flexibility to learn and change along with an evolving department is key
• Critical thinking and analytical skills, including the ability to make effective and sound decisions quickly given the information available
• Comfortable working cross-functionally and managing multiple projects
• Organized with a good ability to prioritize workload and handle multiple tasks concurrently
• Successfully pass a pre-employment criminal background check and drug screen

An Equal Opportunity Employer: we do not discriminate on the basis of race (including, but not limited to, hair texture, hair type, and protective hairstyles), color, sex (including on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), creed, religion, age, marital status, national origin, citizenship, disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other status or characteristic protected by local, state, or federal law.

Pay Rate: $15-17/hr