Customer Service Assistant

Elevare Branding; Cambridge (MA); On-site; USD 51,000 - 56,000; Full time

Job summary

A marketing firm in Cambridge, MA is looking for a dedicated Customer Service Assistant to enhance client relationships and communications. The ideal candidate should have strong organizational skills and a customer-first mindset, with opportunities for professional growth and development in a supportive environment. The position offers a competitive salary ranging from $51,000 to $56,000 annually.

Benefits

Professional growth opportunities

Supportive work environment

Skill development programs

Qualifications

• Previous experience in customer service or client relations required.
• Excellent time-management abilities are necessary.
• Proficient with office tools is a plus.

Responsibilities

• Serve as primary point of contact for clients.
• Support project coordination and manage communications.
• Identify opportunities to enhance client satisfaction.

Skills

Strong communication skills

Organizational skills

Customer service mindset

Education

Bachelor’s degree preferred

Tools

CRM systems

Job description

Job Description Job Description

Elevare Branding is seeking a dedicated and detail-oriented **Customer Service Assistant** to join our growing team. This role is vital to maintaining exceptional client relationships and ensuring smooth communication across projects. The ideal candidate will be a proactive problem solver with strong organizational skills and a customer-first mindset.

Key Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and providing timely solutions.
• Support project coordination by managing schedules, communications, and client updates.
• Maintain accurate records of client interactions and follow-ups.
• Collaborate with internal teams to ensure seamless delivery of services.
• Identify opportunities to improve client satisfaction and process efficiency.

Qualifications Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Previous experience in customer service, client relations, or administrative support.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency with office tools and CRM systems is a plus.
• A professional, adaptable, and client-focused approach.

Additional Information

Benefits

• Competitive salary: $51,000 — $56,000 per year.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.
• Skill development and training programs.
• Full-time position with long-term stability.