Customer Service and Warranty Specialist

Lucas James Talent Partners; Melrose Park (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service & Warranty Specialist, pivotal in managing customer inquiries and overseeing warranty claims. This role is ideal for detail-oriented individuals with strong communication skills, fostering customer satisfaction while thriving in a fast-paced environment. Being part of a committed team, you will help ensure operational excellence in the manufacturing industry and enjoy opportunities for professional growth and development.

Benefits

Excellent benefits and paid time off

Opportunities for professional growth and development

Qualifications

• 2+ years of experience in customer service or warranty roles.
• Familiarity with warranty claim procedures is a plus.
• Proficient in Microsoft Office and comfortable with internal systems.

Responsibilities

• Manage inquiries related to orders and warranty claims.
• Process and verify warranty claims with attention to detail.
• Provide support to the order processing team when needed.

Skills

Communication

Problem Solving

Organization

Customer Focus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service and Warranty Specialist

Customer Service and Warranty Specialist

1 week ago Be among the first 25 applicants

Customer Service & Warranty Specialist
Location: Melrose Park, IL (On-site)
Company: TAFCO Corporation
About TAFCO:
TAFCO is a Chicago-based leader in the manufacturing and distribution of high-quality windows, doors, and injection-molded products for the home improvement and building industries. With over 70 years of innovation, craftsmanship, and commitment to customer satisfaction, we pride ourselves on exceeding expectations through integrity, expertise, and creativity. Join us as we continue to build trusted partnerships and deliver exceptional value to our customers.
Position Overview:
TAFCO is seeking a proactive and detail-oriented Customer Service & Warranty Specialist to join our team. In this role, you'll be the frontline of support for our customers and retail partners, managing inquiries, resolving order issues, and overseeing the full lifecycle of warranty claims. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes ownership of delivering a best-in-class customer experience.

Key Responsibilities:

• Answer incoming calls and assist with:
  
• Retailer and customer inquiries related to orders and order issues
  
• Questions and concerns related to warranty claims
  
• Manage the complete warranty claim process, including:
  
• Processing new claims with attention to detail
  
• Verifying claim validity and required documentation
  
• Communicating with customers to collect missing or additional information
  
• Coordinating with retail partners to place warranty orders
  
• Communicating claim decisions clearly and professionally
  
• Provide support to the order processing team when needed
  
• Collaborate with and support the Director of Customer Operations on special projects or initiatives
  

Requirements

Who You Are:

• An excellent communicator (both written and verbal), with a strong customer-focused mindset
  
• Highly organized with the ability to manage multiple tasks and follow up effectively
  
• A self-starter who can work independently and take full ownership of processes
  
• Detail-oriented with good judgment and a proactive approach to problem-solving
  
• Comfortable working in a team-oriented, fast-paced environment
  

Qualifications:

• 2+ years of experience in a customer service, warranty, or order processing role (manufacturing or distribution environment preferred)
  
• Familiarity with warranty claim procedures is a plus
  
• Familiarity with the window industry and products is a plus
  
• Proficient in Microsoft Office and comfortable learning internal systems
  
• High school diploma or equivalent required; additional education or certifications a plus
  

Benefits

Why TAFCO?

• Join a legacy brand with over 70 years of trusted industry leadership
  
• Be part of a collaborative and supportive team
  
• Make a real impact on customer satisfaction and operational excellence
  
• Opportunities for professional growth and development
  
• Excellent benefits and paid time off

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  Construction

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