Customer Service and Swim Instructor

British Swim School - South Orlando; Florida; On-site; USD 21,000 - 24,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Competitive salary

Flexible schedule

Job summary

British Swim School North Broward is hiring a Part-time Customer Service Deck Receptionist and Swim Instructor for Sunrise and Coral Springs locations. The role combines friendly customer care with swimming instruction, ideal for those who love working with kids and learning new skills.

Paid training, flexible 3-4 hour shifts, and growth opportunities are offered in a supportive, team‑oriented environment. Competitive pay and a strong focus on safety complete the package.

Qualifications

• 1+ years of customer service experience.
• Know the four swim strokes; comfortable in water for several hours.
• Lifeguard or swim instructor experience is a plus.
• Bi-lingual a plus; willingness to learn and adapt.

Responsibilities

• Provide friendly, professional customer service to families and students.
• Assist with check-in, scheduling, and maintaining a welcoming environment.
• Follow safety procedures and classroom/pool rules; enforce timings.
• Possibly assist with basic swimming instruction and demonstrations as trained.

Skills

Customer service

Multi-tasking

Bi-lingual

Swimming instruction/ lifeguard

CPR/First Aid certification

Job description

Replies within 24 hours

Benefits

• Opportunity for advancement
• Training & development
• Competitive salary
• Flexible schedule

Part-time Customer Service Receptionist and Swim Instructor

Do you like to work with people in a fast paced, fun, and friendly environment? Do you get personal satisfaction by going above and beyond to create a superior experience for customers? Join us at British Swim School North Broward. British Swim School is looking for a Customer Service Deck Receptionist and Swim Instructor to work part-time, year round in our indoor, heated facilities. The individual should be a fun-loving, reliable person who loves working with kids and is willing to learn. The ideal candidate should have outstanding customer service, be able to multi-task, communicate effortlessly with clients and be able to create and maintain a pleasant and welcoming environment, work well with children and adults, know the four swim strokes, and be able to stand in water for 3 hours.

We're hiring for both the Sunrise and Coral Springs locations.

Why You'll Love Working Here

• Save lives and have fun at the same time — few jobs let you do both
• A team that feels like family — we're proud of our supportive, positive culture where instructors genuinely enjoy coming to work. We also do regular team bonding events!
• Ongoing training and development — beyond your initial certification, we invest in your continued growth with additional coaching to make you the best instructor you can be
• All training is paid — from day one, your time is valued
• Consistent scheduling — once trained, you'll have a reliable weekly schedule you can count on
• Growth Opportunities: All of our higher level employees started off as instructors in the water. We believe in promoting and holding onto good talent!
• Flexible part-time schedule that works around your life

Knowledge, Skills And Responsibilities

• an enthusiastic, confident personality with strong relationship, communication, and customer service skills
• the ability to multi-task in a changing environment
• the discipline to follow schedules and enforce safety procedures as well as follow policies, teaching methods and procedures
• Bi-lingual a plus
• Lifeguard or swim instructor experience a plus

Why You Should Apply?

• Great Competitive Pay
• Fun, Professional Work Environment
• Structured, Paid Training
• Opportunities for Growth and Advancement
• 3-4 Hour Shifts – Easy to Schedule Around School or Other Jobs
• Fun Company Events
• Help Save Children’s Lives!

Must be able to work a couple of evenings during the week from 4:00pm to 7:30pm, and Saturdays and/or Sundays from 9:00am to 12:30pm.

Preferred Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.

Compensation: $15.00 - $17.50 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.