Customer Service and Support for Financial Technology Company

Arise Virtual Solutions; Durham (NC); Remote; USD 30,000 - 50,000; Part time

Job summary

A fintech solutions provider is seeking a Fintech Customer Support Representative to provide remote customer service support. The ideal candidate should have at least one year of experience in a customer-facing role within financial services and be able to troubleshoot technical issues. This opportunity allows for flexible scheduling and working from home, ideal for motivated individuals willing to invest in themselves.

Benefits

Flexible schedule

Work from home

No commuting costs

Qualifications

• Minimum of one year of inbound call support experience in a customer-facing Financial Services environment.
• Experience with customer service software and CRM systems preferred but not required.
• Ability to maintain a quiet and secure home office.

Responsibilities

• Receive inbound calls from bank partners and merchants, resolving issues to customer satisfaction.
• Deliver excellent customer service and actively listen to callers.

Skills

Customer service skills

Technical troubleshooting

Active listening

Education

High School diploma or equivalent

Job description

Customer Service and Support for Financial Technology Company

If you’re patient and tech savvy and looking to work from home, consider a new fintech program on the Arise® Platform. This program needs customer-focused individuals to help support callers with financial transactions. Problem solvers are welcome - those who have the drive to learn and troubleshoot basic issues or inquiries about electronic payments and services. This is a fast-paced, high-call volume program currently available through the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.

The Arise® Platform has various well-known clients immediately available on the platform — including this opportunity with a medical transportation company — you can start earning money in a few weeks.

What you will do as a Fintech Customer Support Representative :

• Receive inbound calls from bank partners, merchants, and card holders, answering questions, while resolving issues to the caller’s satisfaction. Some calls are technical in nature.
• Wow callers with great service - being an active listener and communicator - helping callers uncover the best solution.

What’s needed to service this client.

• Minimum of one year of consistent inbound call support experience working in a customer facing Financial Services environment. (Within the past two years)
• Financial Services support experience is preferred but not required.
• Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption / distraction of others.
• Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements :

  Ping speed lower than 50 milliseconds (ms)

  Download speed greater than 25.0 megabits per second (mbps)

  Upload greater than 10.0 mbps

  16 gigabytes internet speed on PC or laptop

• High School diploma or equivalent

Background check and drug test are required.

What would be great to have :

• Two plus years of experience in a customer facing call center environment, preferably with an online bill pay service, financial institution, or technical support.
• Proven experience using customer service software, CRM systems, and other relevant technologies and / or in providing customer support through virtual communication channels (email, chat, video calls) for a minimum of two years.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed. Background check and drug test are required.

Advantages of servicing clients through the Arise® Platform :

• Work from the comfort and convenience of home.
• Schedule work around your life, family and priorities.
• Save money, time, and headaches by avoiding rush hour and commuting costs.

Earn income on a flexible schedule.

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.