Customer Service and Sales Associate

Hertz; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k) Retirement Plan

Employee Discounts

Job summary

Hertz in New York is seeking a Sales & Service Associate to serve as a brand ambassador, delivering fast, friendly service and effectively selling Hertz products to meet the customer’s travel and insurance replacement needs.

This hourly, commission-based role requires strong communication, a customer-first mindset, and the ability to work in a fast-paced rental environment, including weekends and holidays. The position offers coverage under Hertz benefits for full-time opportunities.

Qualifications

• Customer service and sales experience required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced sales environment.

Responsibilities

• Communicate and offer ancillary products to enhance travel experience.
• Sell core Hertz products and services and maximize revenue.
• Achieve personal sales goals while supporting team objectives.
• Convert calls into reservations and rentals and assist with post-rental inquiries.
• Provide courteous, professional service and ensure customer satisfaction.

Skills

Customer service

Sales

Communication

Teamwork

Time management

Job description

Sales & Service Associate

The Sales & Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wage: $17.00/hr

For full-time opportunities Hertz also provides world class benefits, which include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Employee Discounts

Responsibility of a Sales and Service Associate includes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals.
• Creating a positive customer service experience by listening to and identifying customer needs.
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business afterevery rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified applicants will have the following:

• A valid driver's license with record in good standing
• Ability to drive and operate vehicles
• Fluency in English
• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.