Customer Service and Sales

Golden Portfolio; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A fast-growing publisher in the financial research sector is seeking a Customer Service and Sales Representative. This full-time remote role focuses on delivering exceptional customer support, ensuring satisfaction, and promoting products. Ideal candidates will possess strong communication skills and a customer-centric approach.

Qualifications

• Previous experience in customer service or sales is a plus.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide exceptional customer support and service.
• Handle phone inquiries and resolve customer issues.
• Process orders and maintain product knowledge.

Skills

Customer Support

Customer Service

Customer Experience

Phone Etiquette

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Certifications in sales or customer service

Job description

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Golden Portfolio is a fast-growing publisher of financial research focused on the precious metals sector.

Role Description

This is a full-time, remote role for a Customer Service and Sales Representative. The individual in this role will be responsible for providing exceptional customer support and service, ensuring customer satisfaction and a positive customer experience. Day-to-day tasks include handling phone inquiries, resolving customer issues, processing orders, and maintaining up-to-date knowledge of products and services. Additionally, the role involves maintaining strong phone etiquette and effectively communicating with customers to promote and sell products.

Experienced candidates can work from anywhere.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Customer Satisfaction and Phone Etiquette skills
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Previous experience in customer service or sales is a plus
• High school diploma or equivalent; additional qualifications or certifications in sales, customer service, or related fields are advantageous

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Research Services

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