Customer Service and Receiving Specialist

Yoder's Hardware; Shipshewana (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Locally owned

Employee discounts

401(k) matching

Competitive salary

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Yoder's Hardware in Shipshewana, IN, is seeking friendly cashiers to operate the checkout counter, answer customer questions, and provide an outstanding service experience aligned with our values.

Cashiers are pivotal to creating a great first impression and supporting store operations, including promotions and loyalty programs, while maintaining accuracy and teamwork in a busy retail setting.

Qualifications

• Outstanding customer service skills and a professional attitude.
• Team player with a willingness to contribute wherever needed.
• Good math and cash register skills.
• Able to work flexible hours, including weekends and holidays.
• Able to lift and handle products as needed.
• Knowledge of MS Word and PowerPoint is a plus.

Responsibilities

• Create an inviting checkout area with a clean counter.
• Greet customers as they enter and at checkout.
• Answer questions about merchandise and locations.
• Answer phones and transfer to the right department.
• Ensure a smooth, efficient checkout process.
• Know store policies on returns, payments, and deliveries.
• Handle shipments and prep merchandise for sale.
• Promote loyalty programs and seasonal promos.
• Spot shoplifters and respond per store policy.
• Operate POS and process cash, cards, and accounts.
• Maintain displays around the checkout.
• Assist other tasks as needed and attend staff meetings.
• Follow all store policies and safety standards.

Skills

Customer service

Cash handling

Team player

Multitasking

Communication

Basic math

Retail knowledge

Flexible schedule

Tools

MS Word

PowerPoint

POS system

Job description

Benefits:

• Locally owned and operated
• Employee discounts
• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

You might be a great fit if...

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:

At Yoder's Hardware, cashiers are expected to operate a checkout counter and help answer customers’ questions. Cashiers are an important part of providing an outstanding customer service experience consistent with company values. Cashiers are often the first employees customers see upon entering the store, therefore it is important that cashiers be ready to create an outstanding first impression, every time. A cashier’s job will include but is not limited to, the following responsibilities.

Responsibilities:

• Create an inviting environment for customers by maintaining a clean and orderly checkout counter.
• Verbally welcome all customers to Yoder's Hardware.
• Be able to answer a variety of basic questions concerning merchandise and its location in the store.
• Answer phones when needed and transfer customers to the correct department.
• Provide a smooth customer service experience by maintaining an efficient checkout process and orderly traffic flow through the checkout.
• Have a working knowledge of all store policies and procedures, including returns, refunds, account payments, and deliveries.
• Receive and process houseware/gift shipments and prepare merchandise for the sales floor.
• Promote store loyalty programs and seasonal promotions.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Operate all point-of-sale equipment and process all types of transactions, including cash, credit card, debit card, and house accounts. Provide accurate sales transactions to all customers.
• Maintain the displays and area around the checkout counter, including stocking and cleaning.
• Help store staff with other tasks as needed.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Qualifications:

• Outstanding customer service skills and a professional attitude.
• Team player with a willingness to contribute wherever needed.
• Good math and cash register skills.
• Have a general understanding of store merchandise with a willingness to continually expand knowledge.
• Capacity to follow through on assignments and self-motivated to stay busy throughout the day.
• Able to work flexible hours, including weekends and holidays.
• Highly organized, ability to multi-task with acute attention to detail.
• Able to communicate effectively with customers, co-workers, and management.
• Able to lift and handle products of varying weight as needed to carry out cashier duties.
• Understand how to efficiently operate the store’s point-of-sale system. Knowledge of MS Word and PowerPoint is a plus.

Goals:

• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Boost overall sales by promoting the store’s loyalty program and add-on sales.