Customer Service and Outreach Representative

Sbhonline; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

1 week paid vacation

Flexible work environment

Training and career growth opportunities

Job summary

Sbhonline is seeking a Customer Service and Outreach Representative for its Brooklyn, NY office. This full-time position involves assisting patients and providers, conducting outreach, and providing exceptional customer service.

The ideal candidate will possess strong communication skills, be detail-oriented, and thrive in a fast-paced environment. Training is provided, making this an excellent opportunity for entry-level candidates.

Enjoy benefits such as paid holidays, flexible work, and opportunities for career growth.

Qualifications

• Healthcare, pharmacy, or medical office experience preferred.
• Familiarity with common medications and basic healthcare terminology a plus.
• Excellent phone presence and communication skills needed.

Responsibilities

• Respond to phone calls, emails, and patient inquiries.
• Conduct outbound outreach to patients and clients as needed.
• Build positive relationships through excellent communication.

Skills

Strong communication and interpersonal skills

Customer service experience

Organizational skills

Solution-oriented mindset

Job description

Customer Service and Outreach Representative

Brooklyn, New York

Full Time

Location: Brooklyn, NY

Employment Type: Full-Time

Schedule: Monday through Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 3:00 PM

Salary: Based on Experience

Description

We are seeking a reliable and professional Customer Service & Outreach Representative to join a growing healthcare organization. This role is ideal for someone who enjoys helping people, building strong relationships, and supporting patients, providers, and office staff through excellent service and day-to-day coordination.

The ideal candidate is personable, organized, and confident handling customer interactions with empathy, professionalism, and attention to detail.

What You’ll Do

• Respond to phone calls, emails, and patient inquiries
• Resolve customer concerns with professionalism, empathy, and urgency
• Conduct outbound outreach to patients and prospective clients as needed
• Follow up on leads, referrals, and customer requests
• Coordinate with multiple departments to ensure timely follow-up and issue resolution
• Process paperwork and maintain accurate records
• Prepare invoices and assist with collections when needed
• Build positive relationships with patients and customers through excellent communication
• Provide an exceptional customer experience and represent the organization professionally

Requirements

• Strong communication and interpersonal skills
• Healthcare, pharmacy, medical office, or related experience preferred
• Familiarity with common medications and basic healthcare terminology is a plus; training will be provided
• Excellent phone presence with the ability to communicate clearly, confidently, and professionally
• Calm, patient, and solutions-oriented when handling customer concerns
• Comfortable with outbound calls, outreach, and relationship-building
• Team player who works well with multiple people across different departments
• Strong organizational skills and attention to detail
• Quick learner with the ability to manage multiple tasks in a fast-paced environment
• Entry-level candidates with strong customer service or sales experience are encouraged to apply

What We Offer

• Paid holidays
• 1 week paid vacation
• Flexible work environment
• Stable and growing organization
• Training and career growth opportunities