Customer Service and Account Specialist

UNC Charlotte; Charlotte (NC); On-site; USD 36,000 - 41,000; Full time

Job summary

A prominent educational institution in Charlotte is seeking a Customer Service and Account Specialist. This role involves assisting customers with inquiries regarding parking and transportation operations, managing financial transactions, and performing data analysis. The ideal candidate should have a high school diploma and relevant experience in an office environment. This position offers a work schedule from 8:00 am to 5:00 pm, Monday to Friday, with an annual salary range of $36,121 - $41,000.

Qualifications

• Graduate from high school and one year of related office experience.
• Demonstrated knowledge from three years of specialized office experience preferred.

Responsibilities

• Serve customers at the Parking Office.
• Collect payments for parking permits and citations.
• Verify, summarize, and reconcile financial data.

Skills

Customer service

Financial reporting

Data analysis

Education

High school diploma

Job description

Charlotte, NC (University City South area) | United States

Job Description:

The Customer Service and Account Specialist will assist customers via point of sale, phone contact, and written correspondence to respond to inquiries regarding parking and transportation operations. This position will also verify, reconcile, summarize, and report all financial data and assist with statistical data collection as directed by management.

Responsibilities:

• Serve customers at the front counter of the Parking and Transportation Office.
• Correctly collect payments for parking permits, parking citations, transit passes, and answer questions on all operations for Parking and Transportation.
• Verify data, report writing, summarizing and reconciling financial data, records management, and statistical data collection and analysis.
• Balance cash, check, and credit card payments daily; account and report for all money as directed by management.
• Secure handling of financial resources, cash, cash equivalents, and credit card information.

Requirements:

• Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
• Preferred qualifications: Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.

Work Schedule: 8:00 am - 5:00 pm; Monday - Friday with occasional early morning, evening, and weekend hours required, as necessary.

Salary Range: $36,121 - $41,000

Equal Employment Opportunity: UNC Charlotte is an equal opportunity employer and welcomes applications from diverse candidates.