Customer Service Analyst - Billing

Bunge; United States; Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bunge in Mexico City is seeking a Customer Service Analyst - Billing to join a global team responsible for timely and accurate invoicing, CFDI compliance, and tax reporting. The role collaborates with Sales, IT and Customer Service to resolve billing issues and ensure proper revenue recognition.

Ideal candidates have at least 3 years' experience in invoicing or logistics, a Bachelor's degree in Industrial engineering or administration, and proficiency with SAP and Excel.

Qualifications

• At least 3 years' experience in Invoicing, Logistics or commercial.
• Bachelor's degree in Industrial engineering, administration or others.
• SAP knowledge and Excel proficiency preferred.

Responsibilities

• Billing and collections through SAP module.
• Verify CFDI last version to resolve issues and consult with tax team.
• Create CFDIs required by SAT; report and enter CFDIs into client portals.
• Creation of memo credits, debit notes, cancellations, and re-invoicing.
• Follow-up on pending invoice orders until correctly billed.
• Collaborate with Sales, IT and Customer Service to resolve billing issues.
• Coordinate aging payments with customer and Bunge sales team.
• Close and reconcile monthly accounting.

Skills

Invoicing

Logistics

Commercial

Education

Bachelor's degree in Industrial engineering, administration or others

Tools

SAP

Excel

Job description

City : Mexico City

State : México (MX-MEX)

Country : Mexico (MX)

Requisition Number : 46993

Bunge has an exciting opportunity available for Customer Service Analyst - Billing. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world - creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge, people don't just come here to work, they come here to grow - solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.

Most importantly, in all we do we live our values

• Act as One Team by fostering inclusion, collaboration, and respect
• Drive for Excellence by being agile, innovative and efficient
• Do What's Right by acting safely, ethically, and sustainably

A Day in the Life

Responsible for ensuring that the company's billing process is carried out in a timely and correct manner, in accordance with the policies and procedures established by the company and in compliance with the requirements dictated by the tax authority. Verify that the issued tax documents are sent to clients in a timely manner.

What You'll Be Doing

• Responsible for billing, collections through SAP module, policy or manual process.
• Necessary knowledge of CFDI last version to resolve issues, make decisions, and consult with the tax team.
• Follow-up to obtain addendum information including weight origin and destination scale ticket to achieve correct billing and customer final approval to program for payment.
• Ensure the correct creation of CFDIs required by SAT.
• Report and enter CFDIs into client portals when applicable.
• Responsible for the creation of memo credits, debit notes, cancellations, and re-invoicing, ensuring correct accounting and tax application.
• Follow-up on pending invoice orders until they are correctly billed within the established tolerance time.
• Teamwork with the Sales, IT, and Customer Service areas to make decisions and resolve issues that arise in billing.
• Make an agreement with customer and Bunge sales team regarding Aging customer payment balance.
• Closing and reconciliation of the monthly accounting.

Also in charge of

• Talk to customers to follow-up payments status.
• System trials
• Follow-up new requirements by SAT

Skills/Experience

• At least 3 years' experience in Invoicing, Logistics or commercial.
• Bachelor's degree in Industrial engineering, administration or others

SCHEDULE

• Full -time position, typically 48 hours a week, but on rare occasions more hours may be required and worked by mutual agreement
• Willingness and ability to travel to various plant locations as needed is a requirement
• Desirable Technical knowledge in food companies
• SAP knowledge
• Excel knowledge

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What's Right – Safety, Sustainability, With Integrity