Customer Experience Specialist - Operations

Missouri Ag Connection; Chesterfield (MO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Bunge, a leading agribusiness company, seeks a Customer Service Specialist in Missouri to act as a liaison, resolve inquiries, and uphold high service standards. You will coordinate shipments, address complaints, and collaborate with Commercial, Operations, Product Management, and Supply Chain teams.

The role emphasizes delivering accurate information, expedient problem resolution, and building strong customer relationships in a fast-paced environment.

Qualifications

• Bachelor's degree with 0-2 years of position related experience or equivalent combo.
• Industry customer service experience preferred; ability to service internal and external customers.
• Strong interpersonal and communication skills; verbal, written phone/email etiquette.
• Sharp attention to detail, problem solving, prioritization, time management and organization.
• Strong multitasking ability.
• Positive and professional attitude.
• Ability to work and collaborate with cross functional teams.
• Self-reliant, independent; quick and decisive with good judgment.
• Stable, adaptable; handles stressful situations calmly.
• Flexible, open to change; willing to experiment with new solutions.
• Self-assured and confident when taking action.
• Familiarity with CBOT and futures basics a plus.
• Experience in agribusiness or related industry a plus.
• Experience with SAP, SF.com & Tableau a plus.
• Proficiency in Microsoft Office, esp. Excel and Word.

Responsibilities

• Support excellent customer experiences by coordinating shipment and order changes.
• Resolve product or service problems; clarify, diagnose and explain solutions.
• Maintain professionalism and build rapport with customers for outstanding service.
• Serve as main contact between customer and internal teams (Commercial, Operations, Product Management, Supply Chain).
• Assist Customer Service Supervisor with escalations to resolve issues.
• Complete bi-monthly check-ins with customers to improve experience.
• Monitor CRM for complaint accuracy and ensure timely responses.
• Travel as necessary to Bunge facilities and customer meetings.

Skills

Interpersonal skills

Multitasking

Attention to detail

Problem solving

Time management

Organizational skills

Cross-functional collaboration

Professional attitude

Adaptability

Decision making

Education

Bachelor's degree

Tools

SAP

SF.com

Tableau

Excel

Word

Job description

City : Chesterfield

State : Missouri (US-MO)

Country : United States (US)

Requisition Number : 48532

Position Summary:

This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Specialist will act as an advocate for both the customer as well as for Bunge, ensuring that our customer’s needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions:

Support excellent customer experiences through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.

Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.

Assist Customer Service Supervisor with escalations to resolve operational and customer issues

Complete bi-monthly check-ins with customers, focusing on improvement of customer experience

Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer

Travel as necessary to Bunge facilities and customer meetings

Skills & Experience Requirements:

Bachelor's degree with 0 - 2 years of position related experience, or equivalent combo of education and experience level.

Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.

Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.

Strong attention to detail, problem solving, prioritization, time management and organizational skills.

Strong ability to multitask

Positive and professional attitude

Ability to work and collaborate with cross functional teams

Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment

Stable, adaptive, and able to handle a stressful situation with calm and reason.

Flexible, open to change, and can experiment with new solutions to achieve results

Self-assured, confident, and secure when making decisions and taking action

Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus

Experience in agribusiness or related industry a plus

Experience with SAP, SF.com & Tableau a plus

Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of 34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

We Are One Team Collaborative, Respectful, Inclusive

We Lead The Way Agile, Empowered, Innovative

We Do What’s Right Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day people who are #ProudtoBeBunge