Customer Service Analyst

Rio Tinto; Chicago (IL); On-site; USD 72,000 - 99,000; Full time

Job summary

Rio Tinto is seeking a Customer Service Analyst to manage the full spectrum of AR functionality and ensure timely payments under contract terms. Based in Chicago, you will partner with global stakeholders to optimize order-to-cash processes and maintain strong customer relationships.

You will review orders, assess credit lines, reconcile accounts, and support month-end activities, audits, and SAP initiatives within a collaborative, fast-paced Borates team.

Qualifications

• Degree in Business or Accounting preferred with AR experience.
• Experience with SAP and order-to-cash processes is required.
• Proficiency in MS Word, Excel and Outlook for daily tasks.
• Excellent written and verbal communication; able to adapt quickly.

Responsibilities

• Review and release orders based on credit risk analysis.
• Review credit lines based on projected sales.
• Reconcile customer accounts and cash applications.
• Analyze invoicing and payment schedules against objectives.
• Collaborate with multiple stakeholders to improve service levels and processes.
• Follow up on AR positions and payment schedules.
• Run month-end reports and procedures.
• Assist with audits and financial queries as needed.
• Support SAP projects and enhancements for AR processes.

Skills

AR experience

Analytical thinking

Communication skills

Adaptability

Education

Business / Accounting degree

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Manage all AR functions for North and South America
• Exposure to global operations, processes and stakeholders
• Work in a collaborative and fast paced environment
• Based in Chicago, Illinois, with salary range between $72,16 - $99,220

Why Explore

• Manage all AR functions for North and South America
• Exposure to global operations, processes and stakeholders
• Work in a collaborative and fast paced environment
• Based in Chicago, Illinois, with salary range between $72,16 - $99,220

Customer Service Analyst-

Customer Service Analyst is responsible for handling the full spectrum of AR functionality ensuring that we receive payments according to the contract terms.

This role is a great opportunity to be part of the Borates team.

Reporting to the Customer Service Manager, you will

• Review/release orders based on credit risk analysis
• Review of credit lines based on future sales
• Reconcile customer accounts regarding short payments and cash applications
• Analyze and report on invoicing payments schedules against sales objectives
• Working closely with multiple stakeholders to improve level of services and processes to meet the business requirements maintaining a positive relationship.
• Follow-up on AR positions and payment schedules
• Execute and run reports and procedures required for month end activities
• Assisting with audit and financial queries, when required.
• Support SAP projects and enhancements for CTC process

About You

To be successfully considered for this role, you will have

• Degree in Business / Accounting preferred with relevant years’ AR experience
• Experience with SAP
• Proficiency in Microsoft Word, Excel and Outlook
• Exceptional written and verbal communication skills
• Ability to adapt to change quickly and easily
• Strong analytical and problem-solving skills

About Us

As pioneers in mining and metals, we produce materials essential to human progress.

Our long history is filled with firsts. We’ve developed some of the world’s largest and best quality mines and operations, and our people work in around 35 countries across six continents. Borates, aluminum and copper, diamonds, gold and industrial minerals, iron ore, coal and uranium our materials make up the world around us. You’ll find then in smartphones, planes, cars, hospitals and throughout your home.

What We Offer

• A work environment where safety is always the number one priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including health insurance for employees and immediate family
• Attractive share ownership plan
• Career development & education assistance to further your technical or leadership ambitions
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)

Where you’ll be working

Our Commercial function at Rio Tinto connects our product groups, customers and suppliers from mine to market. We bring together Sales & Marketing and Trading (Sell), Global Procurement (Buy), and Marine & Logistics (Move) to buy, sell and move the materials the world needs, by partnering across the value chain to optimise outcomes for our customers and the Group. Headquartered in our global Commercial hub in Singapore, and with a strong presence in Chicago, Frankfurt, Antwerp and across Asia in Beijing, Shanghai, Tokyo and Seoul, we work as one team to deliver customer centric value, safely and sustainably. Join our downtown Chicago office. Easily accessible and close to decision‑makers across our key markets, you'll be able to support customers and suppliers deliver value across the Atlantic market.

Respect and Inclusion

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.

We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.

Rio Tinto participates in E- Verify to confirm work authorization. Please visit http //www.ucis.gov/ for more information.