Customer Service Agent (Part-Time)

Piedmont Airlines; Bangor (ME); On-site; USD 10,000 - 60,000; Part time

Job summary

Piedmont Airlines is seeking part-time Customer Service Agents in Bangor, ME. Candidates will play a vital role in ensuring excellent service by assisting passengers during flights, and operational tasks while working in a dynamic airport environment. This position offers opportunities for growth and includes a competitive starting rate of $16.25 per hour along with a comprehensive benefits package.

Benefits

Paid training

401(k)

Vacation

Holiday pay

Family travel on the American Airlines network

Medical and dental benefits

Qualifications

• Successful completion of the training course is required.
• Effective communication skills essential to meet customer expectations.
• Must be able to lift up to 70 pounds and work in varied weather conditions.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding and assist customers with special needs.
• Load and unload baggage and cargo, operate the Jetway.

Skills

Effective communication skills

Ability to organize

Ability to prioritize

Education

High school diploma or GED

Job description

Join to apply for the Customer Service Agent (Part-Time) role at Piedmont Airlines

23 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Agent (Part-Time) role at Piedmont Airlines

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Essential Duties:

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives
  
  

Job Qualifications and Competencies:

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask
  
  

Preferred Qualifications:

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs
  
  

Work Environment:

• Use of computers, telephones, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts
  
  

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
  
  

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$16.25/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

June 30, 2025

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

Referrals increase your chances of interviewing at Piedmont Airlines by 2x

Get notified about new Customer Service Representative jobs in Bangor, ME.

Customer Care Representative & Processing Specialist

Customer Service Representative - Remote in Brewer, ME

Break Free of a Jobsite and Work From Home

Seasonal Customer Experience Representative - Bangor Airport

Clinical Specialist, CRM - Bangor, Maine

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.