Customer Service Agent (Mid-Shift)

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is looking for Customer Service Agents in Wichita, Kansas. In this mid-shift role, you will provide inbound support, troubleshooting, and solutions while representing renowned brands. The position requires excellent communication skills, a high school diploma, and the ability to multitask. Employees benefit from paid time off, health benefits, and career growth opportunities. Candidates must be 18+ and possess strong work ethics. Competitive compensation based on experience offered.

Qualifications

• Must be 18 years or older.
• Ability to type at least 20 words per minute.
• Dependable and punctual with a strong work ethic.
• Comfortable in a fast-paced, ever-changing environment.

Responsibilities

• Deliver courteous, timely, and professional support via inbound and outbound calls.
• Troubleshoot and resolve customer issues, aiming for first-call resolution.
• Accurately document customer interactions and claims.

Skills

Written and verbal communication skills

Troubleshooting

Conflict resolution and negotiation

Customer-focused

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you anatural problem solverwith a passion for helping others? We’re looking forCustomer Service Agentsto provide inbound support across customer service, help desk, technical assistance, and back-office operations. You’ll represent some of the world’s most recognized brands, delivering exceptional service and solutions.

This is amid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Deliver courteous, timely, and professional support viainbound and outbound calls.
• Troubleshoot and resolve customer issues, aiming forfirst-call resolution.
• Use internal systems to research and retrieve customer information.
• Collaborate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Follow scripts, policies, and procedures while applying your training and knowledge.
• Handle sensitive information with confidentiality and care.
• Escalate unresolved issues to the appropriate team or manager.
• Stay current by attending training sessions and reviewing updated materials.
• Meet allattendance and scheduling requirements.

CANDIDATE QUALIFICATIONS

• Must be18 years or older.
• High school diploma or equivalent.
• Strongwritten and verbal communicationskills.
• Ability totype at least 20 words per minute.
• Basic proficiency inMicrosoft Office(Word, Excel, PowerPoint, Outlook).
• Familiarity withWindows operating systems.
• Dependable and punctual with a strong work ethic.
• Skilled introubleshooting, follow-up, and issue resolution.
• Strongconflict resolution and negotiationabilities.
• Customer-focused: empathetic, patient, and responsive.
• Able tomultitask, stay organized, and self-manage.
• Team-oriented with apositive attitude.
• Comfortable in afast-paced, ever-changing environment.
• Excellentinterpersonal skillsand the ability to build rapport.

Preferred (Not Required)

• 1+ year of experiencein customer service, tech support, inside sales, back-office, chat, or administrative roles.
• Experience in acontact centerorgovernment-related work.

COMPENSATION DETAILS

MCI offers competitive compensation and benefits to reward hard work. Starting compensation is based on experience and increasing with performance. Benefits include:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Programs available where offered.
• Disability Insurance: Short-term coverage available.
• Life Insurance: Options to safeguard loved ones.
• Supplemental Insurance: Accident and critical illness.
• Career Growth: Internal promotion focus.
• Paid Training: Earn while learning new skills.
• Fun, Engaging Work Environment: Team-oriented culture.
• Casual Dress Code: Comfortable work attire.

Compensation & Benefits that Fit Your Life

MCI tailors offerings to fit diverse team needs across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and office equipment such as phone, copier, and printer. Occasionally may move within the office, reach, raise, or relocate objects up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act, MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship. The policy applies to all aspects of employment. If needed, contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits employees, company, customers, and community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.