Customer Service Agent - Ira Ford Auburn

Group 1 Automotive; Auburn, San Jose (AL, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in automotive retail is seeking a motivated Customer Service Representative to join their growing team. This role is pivotal in enhancing customer satisfaction and loyalty, involving direct interaction with customers via phone and email. You will develop sales opportunities and collaborate with the sales department to implement effective strategies. The company values integrity, teamwork, and professionalism, offering a supportive environment with competitive benefits and ongoing training. If you possess a high-energy personality and excellent communication skills, this is your chance to accelerate your career in a dynamic field.

Benefits

Health, Dental, Vision, Life, and Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and outstanding communication skills.

Responsibilities

• Handle inbound leads and direct them to appropriate contacts.
• Maintain and improve customer loyalty through communication.
• Develop sales pipeline through networking and referrals.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Networking

Cold Calling

Education

High School Diploma or Equivalent

Job description

Overview

Ira Ford Auburn is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Customer Service Representative to our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Handle inbound leads (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
• Work with sales department to develop sales strategies and techniques
• Assist with meeting and greeting service customers promptly in a professional and courteous manner.
• Engage with customers waiting for their vehicles in the customer lounge.
• Liaison between the service and sales department.
• Oversee customer contact reports and make calls for follow up.
• Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers.

Qualifications

• High school diploma or equivalent.
• Great attitude with high-energy personality.
• Excellent customer service and interpersonal skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Valid driver license.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.