Customer Service Agent - Ira Ford Auburn

Group 1 Automotive; Auburn (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading automotive retailer seeks a Customer Service Representative for its Auburn location. The role involves engaging with customers, handling inbound communications, and supporting sales initiatives. Ideal candidates will have strong interpersonal communication skills and a great attitude. This position offers competitive pay and comprehensive benefits, including health insurance and retirement plans.

Benefits

Health, Dental, Vision, Life, and Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Qualifications

• Great attitude with high-energy personality.
• Ability to work well in a process-driven environment.
• Professional appearance and work ethic.

Responsibilities

• Handle inbound leads and direct to appropriate contact.
• Contact customers to maintain and improve loyalty.
• Develop pipeline of sales and business opportunities.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Job description

Overview

Ira Ford Auburn is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Customer Service Representative to our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Handle inbound leads (phone, Internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
• Work with sales department to develop sales strategies and techniques
• Assist with meeting and greeting service customers promptly in a professional and courteous manner
• Engage with customers waiting for their vehicles in the customer lounge
• Liaison between the service and sales department
• Oversee customer contact reports and make calls for follow up
• Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers

Qualifications:

• High school diploma or equivalent
• Great attitude with high-energy personality
• Excellent customer service and interpersonal skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• Outstanding communication skills in both verbal and written
• Valid driver license

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.